Social Media Manager / Customer Experience Representative at Total Child School - 2 Openings

Total Child School is a co-educational Nursery, Primary and Secondary School. The school is sited at a serene location providing a beautiful, natural and highly conducive atmosphere for learning. The School promises every child a privileged, purposeful, enriching, very enjoyable and memorable school life.

We are recruiting to fill the position below:

Job Title: Social Media Manager / Customer Experience Representative

Locations: Gbagada and Victoria Island - Lagos
Employment Type: Full-time

Description

• We are seeking a results-driven and creative Social Media Manager / Customer Experience Representative to drive brand visibility, lead generation, and enrolment conversion across our school network.
• This role blends digital marketing, customer engagement, and sales conversion to support student recruitment and school growth.

Key Responsibilities

• Develop and execute social media strategies to drive enquiries and student enrolment
• Generate and nurture leads through digital platforms, campaigns, and content
• Engage prospective families via social media, email, and other digital channels
• Support enrolment conversion through timely follow-ups and targeted messaging
• Monitor and optimise performance metrics (engagement, leads, conversions)
• Collaborate with admissions and marketing teams to align campaigns with enrolment goals
• Manage CRM tools (e.g., HubSpot, Sales Cloud) to track leads and conversion pipelines
• Analyse trends, provide insights, and recommend strategies to improve campaign performance
• Create compelling content that reflects the school’s brand and value proposition

Requirements

• Bachelor’s Degree in Marketing, Communications, or related field
• Proven experience in social media management, digital marketing, or lead generation
• Strong understanding of content strategy, analytics, and conversion tracking
• Experience using CRM tools (e.g., HubSpot, Salesforce) is an advantage
• Excellent communication, creativity, and customer engagement skills
• Results-oriented with a strong focus on meeting targets.

Application Closing Date
25th April, 2026.

How to Apply
Interested and qualified candidates should forward their CV and call up letter to: s.totalchild@gmail.com using the job title as the subject of the mail.

Note: If you are passionate about using digital platforms to drive growth and engagement, we would love to hear from you.