Client Service & Event Lead at Firewood Rice Nigeria

At Firewood Rice Nigeria, we don’t just serve meals - we serve memories. With a deep-rooted love for authentic Nigerian dishes, we’ve built a brand that delivers comfort, flavor, and joy to our customers across Lagos. Our energetic team is the secret sauce behind our success, and we’re growing fast! If you love food, innovation, and working in a vibrant, forward-thinking environment, we want you with us.

We are recruiting to fill the position below:

Job Title: Client Service & Event Lead

Location: Lagos
Employment Type: Full-time

Key Responsibilities

• Serve as the primary point of contact for corporate clients, ensuring all inquiries, daily communications, and service requests are handled promptly and professionally.
• Manage corporate lunch client relationships, including daily/weekly menu coordination, approvals, and service adjustments.
• Receive, review, and coordinate client menus before implementation, ensuring alignment with agreed plans and operational capacity.
• Act as the communication bridge between corporate clients and the kitchen/operations team for menu approvals, feedback, and changes.
• Collect, document, and analyze client feedback on meals, service quality, and delivery performance, ensuring timely internal follow-up.
• Maintain strong relationships with corporate clients through consistent engagement, updates, and service follow-ups.
• Maintain accurate records of client preferences, schedules, complaints, and service history.
• Coordinate resolution of client complaints by working closely with operations and escalating where necessary.
• Provide regular updates to clients on menus, service adjustments, and operational changes.
• Ensure smooth execution of daily corporate meal services in alignment with client expectations.
• Work closely with kitchen and logistics teams to ensure timely and accurate delivery of corporate meals.
• Work with clients to develop customized menus aligned with event themes, budgets, and dietary requirements.
• Provide consultations on event logistics, including venue setup, catering style, timelines, and service flow.
• Develop detailed event plans, timelines, and budgets based on client specifications.
• Coordinate with kitchen, logistics, and service teams to ensure proper execution of events.
• Oversee full event execution to ensure smooth operations on the event day.
• Supervise event setup including food stations, buffets, décor alignment, and presentation standards.
• Coordinate food preparation, delivery, and service to ensure quality and timeliness.
• Monitor staff performance during events and provide on-site supervision and direction.
• Troubleshoot and resolve issues during events to ensure client satisfaction.
• Ensure vendor agreements and third-party services are properly executed and meet company standards.
• Maintain inventory of event supplies and ensure proper storage, tracking, and accountability.
• Conduct post-event evaluations to assess client satisfaction and service performance.
• Gather feedback and implement improvements for future events.
• Train and brief staff on both corporate service standards and event-specific requirements.
• Supervise assigned staff during both corporate service operations and events to ensure quality standards are maintained.
• Collaborate with marketing and operations teams to support client retention and acquisition.
• Provide periodic reports on corporate client performance, event execution, and service quality.
• Any other duties assigned by management.

Qualifications

• Bachelor’s Degree or HND in Hospitality Management, Business Administration, Marketing, or related field.
• Minimum of 3 years’ experience in client service, event management, catering, or hospitality operations.
• Strong communication, interpersonal, and client relationship management skills.
• Proven ability to plan, coordinate, and execute successful events.
• Strong organizational and multitasking skills with attention to detail.
• Ability to work under pressure and manage multiple events simultaneously.
• Proficiency in Microsoft Office and reporting tools.
• High level of professionalism, accountability, and problem-solving ability.

Compensation, Scope of Work, and Benefits

• Salary: N180,000  - N200,000 / Month
• Days of Work: Monday – Friday (Shift Basis, depending on event schedule)
• Working Hours: 8AM- 5PM (Based on event operations; includes weekends and evenings as required)
• Health Maintenance Organization (HMO) coverage

Application Closing Date
28th April, 2026.