Chief of Staff at Lifebank

LifeBank is a technology company that powers hospitals and care centers to deliver quality healthcare to patients in emerging markets. The company’s technology, infrastructure, agile production, and distribution networks enable hospitals in emerging markets to catch up with their global peers. The company has distributed 45,000+ medical products to 1000+ healthcare facilities, saving 18,000+ lives across Nigeria, Ethiopia and Kenya. At LifeBank, we are the technology-led healthcare system for the future.

We are recruiting to fill the position below:

Job Title: Chief of Staff

Location: Onipan, Lagos Hybrid (with occasional travel)
Employment Type: Full-time
Reports to: GCEO
Department: Executive Office

Role Summary

• The Chief of Staff will serve as a strategic and operational partner to the GCEO, ensuring the seamless execution of company priorities across operations, logistics, and commercial teams.
• In a fast-paced health-tech and logistics environment, this role is critical to driving alignment between supply (vendors, blood banks, suppliers), demand (hospitals, health partners), and internal teams.
• You will ensure that strategic initiatives translate into real, measurable outcomes—improving delivery timelines, revenue performance, and service reliability.
• This role requires a highly execution-focused leader who can operate at both strategic and operational levels, with strong attention to detail and the ability to drive accountability across teams.

Key Responsibilities
Strategic Execution & Business Performance:

• Translate the GCEO’s vision into actionable plans across operations, growth, and partnerships
• Track and drive execution of key company priorities (e.g., revenue growth, delivery timelines, partner expansion)
• Monitor core business KPIs such as order fulfillment rates, delivery time, customer retention, and revenue performance
• Identify performance gaps and drive corrective action across teams

Operations & Logistics Optimization:

• Work closely with operations and supply teams to improve delivery efficiency and turnaround times
• Identify bottlenecks in supply chain (vendor sourcing, inventory, distribution) and implement solutions
• Ensure alignment between demand (hospitals) and supply (vendors, blood banks, logistics partners)
• Drive initiatives to improve product availability and reduce order delays

Cross-Functional Coordination:

• Act as a central coordination point between Growth, Operations, Finance, and Product teams
• Ensure all teams are aligned on priorities, timelines, and deliverables
• Follow up rigorously on execution and hold teams accountable for outcomes
• Support weekly performance reviews and leadership meetings

High-Priority Projects:

• Lead special projects such as expansion into new cities, new product lines, or partnership rollouts
• Drive initiatives related to grants, donor funding, and strategic partnerships
• Support execution of investor-related deliverables and reporting

Executive Support & Decision-Making:

• Prepare dashboards, reports, and briefing materials for the GCEO
• Support data-driven decision-making through analysis of operational and financial performance
• Ensure the GCEO is focused on high-impact priorities by managing follow-ups and execution tracking

Stakeholder Management:

• Support engagement with key stakeholders including hospitals, government agencies, donors, and partners
• Ensure commitments made to stakeholders are tracked and delivered
• Represent the GCEO in internal and select external meetings where required

Key Performance Indicators (KPIs):

• Improvement in delivery timelines and fulfillment rates
• Growth in revenue and active health partners
• Reduction in operational bottlenecks and delays
• Execution rate of strategic initiatives
• Stakeholder satisfaction (hospitals, partners, donors)

Key Requirements
Education & Experience:

• Bachelor’s degree in Business, Public Health, Business Administration, or related field
• 4–6years experience in operations, strategy, consulting, or a fast-growing startup
• Experience in health-tech, logistics, supply chain, or development sector is a strong advantage

Skills & Competencies:

• Strong execution and follow-through (critical for this role)
• Deep problem-solving ability with a data-driven mindset
• Strong understanding of operations, logistics, or supply chain systems
• Ability to manage multiple priorities in a fast-paced, high-pressure environment
• Excellent communication and stakeholder management skills
• High level of ownership, accountability, and attention to detail

What Success Looks Like:

• Faster and more reliable delivery of medical supplies across regions
• Strong alignment between operations, growth, and supply teams
• Consistent execution of strategic priorities without delays
• Improved customer (hospital) satisfaction and retention
• A high-performance, accountable culture driven from the top

Salary
N450,000 - N500,000 per month.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Resume to: team@lifebank.ng using the Job Title as the subject of the email.