Hotel Porter at Hotel Capitol

Hotel Capitol is a modern and contemporary hotel that offers not only luxury but comfort at its best. The three-star hotel is strategically located at the heart of Omole Phase 1, making it easily accessible with excellent road networks to other parts of the mainland and the city of Lagos as a whole. The 32-room Hotel offers tastefully furnished deluxe executive and super executive rooms as well as one- and two-bedroom luxury suite.

We are recruiting to fill the position below:

Job Title: Hotel Porter

Location: Berger, Lagos
Employment Type: Full-time

Job Summary

• The Porter is responsible for assisting guests with luggage, providing courteous guest services, and supporting the front office in ensuring a smooth and welcoming experience for all guests.
• The role plays a key part in creating a positive first and last impression of the hotel.

Key Duties & Responsibilities
Guest Assistance:

• Welcome guests upon arrival with a friendly and professional attitude.
• Assist guests with carrying luggage to and from rooms.
• Escort guests to their rooms and explain room features and hotel facilities.
• Provide directions and information about hotel services and local areas.

Front Entrance & Lobby Support:

• Maintain cleanliness and orderliness of the entrance and lobby area.
• Open doors for guests and assist with arrivals and departures.
• Ensure trolleys and luggage carts are clean and available.

Luggage Handling:

• Properly tag, handle, and store guest luggage when necessary.
• Ensure safe and careful handling of guest belongings.
• Deliver luggage promptly and efficiently.

Support to Front Office:

• Assist the reception team during busy periods.
• Run errands within the hotel (e.g., delivering messages, documents, or items to rooms).
• Help in coordinating guest requests.

Safety & Security:

• Monitor activities around the entrance and report suspicious behavior.
• Ensure guest property is handled securely.
• Follow hotel safety procedures at all times.

Key Performance Indicators (KPIs)

• Guest satisfaction and feedback.
• Timeliness in luggage handling and guest assistance.
• Professional appearance and conduct.
• Cleanliness of assigned areas.
• Responsiveness to guest requests.

Requirements & Qualifications

• Minimum of an SSCE or equivalent qualification.
• Previous experience in a hotel or customer service role is an advantage.
• Physically fit and able to lift heavy luggage.
• Basic understanding of hotel operations.

Skills & Competencies:

• Good communication and interpersonal skills.
• Friendly and customer-focused attitude.
• Physical strength and stamina.
• Attention to detail.
• Ability to work under pressure.

Working Conditions:

• Requires standing for long periods.
• Shift work, including weekends and holidays.
• Frequent interaction with guests.

Personal Attributes:

• Polite and well-mannered.
• Neat and well-groomed appearance.
• Reliable and punctual.
• Helpful and proactive.

Application Closing Date
24th April, 2026.