Customer Success Manager (CSM) at DataActions

At DataActions, we provide top-tier tech training and consulting services for individuals and businesses, equipping them with practical skills for real-world success. Our in-demand courses prepare individuals to secure their dream jobs, while our consulting services empower organizations to harness data-driven solutions for growth. We drive meaningful impact at every level.

We are recruiting to fill the position below:

Job Title: Customer Success Manager (CSM)

Location: Lagos
Employment Type: Full-time

Responsibilities

• Handle customer calls, complaints, enquiries, feedback, and requests in a timely and professional manner.
• Act as an account manager for churches, building strong relationships and driving successful onboarding of both churches and their members onto the app.
• Proactively guide churches through the onboarding process, including setup, training, and adoption of key features.
• Present app features clearly to church leaders and administrators, ensuring seamless onboarding and user adoption.
• Develop and implement onboarding strategies to increase member sign-ups and engagement within each church.
• Monitor and analyse daily, weekly, and monthly app sign-ups, onboarding progress, and user engagement metrics.
• Conduct regular follow-ups with churches to drive member onboarding, engagement, and long-term retention.
• Handle chats and provide ongoing support to churches, ensuring a high level of customer satisfaction.
• Ensure client retention by identifying risks early, resolving issues promptly, and maintaining strong relationships.
• Recommend and support the execution of social media content strategies to drive awareness and engagement for the app.
• Manage and grow the Text2Music social media platform by converting scripts and user-submitted text into engaging music content.
• Develop and execute strategies to increase followers, engagement, and content reach across social media platforms.
• Identify trends, audience preferences, and viral opportunities to improve content performance on the Text2Music platform.
• Collaborate with content creators and designers to ensure consistent, high-quality output.
• Track and report performance metrics for both the app onboarding and social media platforms, providing insights for continuous improvement.

Salary
N100,000 - N200,000 per month. 

Application Closing Date
30th April, 2026. 

How to Apply
Interested and qualified candidates should send their CV to: olalekan.ajayi@dataactions.com using the job title as the subject of the email.