Entreprise Relationship Manager at Hoop Telecoms Limited

Hoop Telecoms Limited was established in 2017 as a full Telecommunications Service provider. Since its formation, Hoop Telecoms has been growing rapidly and is emerging as a leading provider of telecommunication and business solutions. Our goal is to be the telecom company of choice for voice, video, and data for consumers in Nigeria, West Africa, Africa, and globally. Simply put; our vision is global.

HOOPTEL is led by a strong management team with knowledge and extensive experience in the telecom industry, and other professionals with strong administrative skills and experience. We are primarily focused on delivering solutions to customers in Enterprise networks connectivity, Broadband internet services, Voice communication solutions, Video and secured data solutions, Data Centre and co-location services, managed cloud services, and other related telecommunication systems. We are a company driven to provide our customers with solutions that are customized to fit their current needs, yet flexible enough to accommodate their growth plans, at the most competitive pricing on all service offerings, thus optimizing IT spend and future proofing of our solutions.

We are recruiting to fill the position below:

Job Title: Entreprise Relationship Manager

Location: Lagos
Employment Type: Full-time

Job Responibilities

• Create and maintain a strategic "success plan" for each enterprise client, identifying future needs for expanded bandwidth or infrastructure upgrades.
• Identify and build relationships with key influencers across various departments (IT, Finance, Procurement) within the client’s organization.
• Act as the client’s internal advocate, ensuring their specific business requirements are understood and prioritized by the service delivery teams.
• Proactively identify opportunities to cross-sell and up-sell advanced services, such as Fiber-to-the-Business (FTTB), Dedicated Internet Access (DIA), and Managed Security.
• Lead the negotiation and successful renewal of enterprise contracts, ensuring favorable terms for both the company and the client.
• Monitor Service Level Agreements (SLAs) to ensure that network uptime and support response times meet or exceed the agreed-upon corporate standards.
• Conduct Quarterly Business Reviews (QBRs) with clients to present performance data, discuss service improvements, and gather feedback for product development.
• Monitor industry trends and competitor activities within the Nigerian telecommunications landscape to proactively suggest competitive service adjustments.
• Provide accurate weekly and monthly revenue forecasts for the assigned enterprise portfolio to the Head of Department (HOD).

Required Qualifications & Experience

• Education: Bachelor’s Degree in Business Administration, Marketing, or a related field (A technical degree in Telecommunications or Computer Science is an added advantage).
• Experience: Minimum of 5 years of experience in B2B sales or account management specifically within the Telecommunications or ICT sector.
• Network Knowledge: Familiarity with ISP operations, fiber infrastructure, and enterprise connectivity solutions.

Application Closing Date
4th May, 2026.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@hooptelecoms.com using "Entreprise Relationship Manager" as subject of the email.