Marketing & Customer Service Executive (Salon) at Cassys Signature Limited

Cassys Signature Limited, a luxury Unisex Salon, is recruiting suitable candidates to fill the position below:

Job Title: Marketing & Customer Service Executive (Salon)

Location: Ikoyi, Lagos
Employment Type: Full-time

Description

• We are seeking a smart, proactive, and well-presented Marketing & Customer Service Executive to drive client engagement and brand visibility for our upscale salon located within an exclusive members-only club.
• The ideal candidate will be responsible for promoting salon services to club members, managing online marketing platforms, and delivering excellent customer service to both members and a limited number of non-member clients.

Key Responsibilities

• Develop and implement marketing strategies to attract and retain club members
• Promote salon services within the club through approved channels and networking
• Manage and grow the salon’s presence on social media platforms (Instagram, WhatsApp, etc.)
• Respond promptly to client inquiries, bookings, and complaints
• Build and maintain strong relationships with clients to encourage repeat business
• Create engaging content (posts, promos, offers) to drive traffic and sales
• Track marketing performance and provide periodic reports
• Ensure a seamless and high-quality customer experience at all touchpoints

Requirements

• Minimum of HND or Bachelor’s Degree in Marketing, Business Administration, or a related field
• Minimum of 2 years experience in marketing, customer service, or a similar role
• Experience in the beauty, lifestyle, or luxury service industry is an added advantage

Other Requirements:

• Must be well-groomed and presentable
• Strong understanding of working with high-profile or elite clientele
• Ability to maintain confidentiality and professionalism at all times
• Must be proactive, creative, and result-driven
• Flexible with working hours, including weekends.

Required Skills:

• Strong communication and interpersonal skills (Must be able to write and speak in english impeccably)
• Excellent customer service orientation
• Social media marketing and content creation skills
• Ability to engage high-end clientele with professionalism and discretion
• Good organizational and multitasking abilities
• Basic knowledge of digital marketing tools and trends

Remuneration

• Salary: N150,000 - N250,000 monthly.
• Competitive salary (based on experience)
• Performance-based incentives/commissions
• Opportunity to work in a premium and exclusive environment

Application Closing Date
30th May, 2026.