Call Center Attendant at a Diversified Business Group - HRLeverage Africa Consulting Limited

HRLeverage Africa Consulting Limited - Our client is a diversified business group operating across travel consultancy, visa processing, and international mobility services. The organization is committed to delivering seamless customer experiences and professional advisory services.

They are recruiting to fill the position below:

Job Title: Call Center Attendant

Location: Lekki Phase 1, Lagos
Employment Type: Contract

Role Overview

• The Call Center Attendant will serve as the first point of contact for customers, handling inquiries, resolving complaints, and driving conversions through excellent communication and customer service.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries professionally
• Provide accurate information about visa services, travel packages, and related offerings
• Convert inquiries into paying clients through effective communication
• Handle customer complaints and escalate when necessary
• Maintain proper records of calls and customer interactions
• Follow up with leads and existing clients
• Meet daily/weekly call and conversion targets

Requirements

• Minimum of OND / HND / BSc in any discipline
• 0–1 year experience in customer service, sales, or call center roles
• Strong communication and interpersonal skills
• Ability to work under pressure and meet targets
• Basic computer proficiency.

Application Closing Date
Not Specified.