Head, Business Development & Operation at TeamAce Limited

At TeamAce, we help businesses across different industries thrive. We work with businesses to create their desired change by getting the right people, designing bespoke business processes, leveraging data, applying insights and technology. We combine our expertise and take different bespoke approaches to solve different business challenges because we believe there is no one size fits all approach. This way, you keep your eyes on the price and thrive.

We are recruiting to fill the position below:

Job Title: Head, Business Development & Operation

Location: Victoria Island, Lagos
Employment Type: Full-time
Work Type: Hybrid
Company: TFS Lending & Paytro
Reports to: COO & Group Executive Director

Responsibilities
Business Development & Portfolio Growth:

• Drive loan book growth aligned with the company's risk appetite. Optimize yield across loan products.
• Establish strategic partnerships with banks and fintechs to streamline disbursement and repayment applications.
• Conduct market and regulatory analysis to ensure compliance with CBN regulations.

Credit Risk Management:

• Supervise credit risk analysis of financial statements, credit reports, and collateral.
• Monitor Approval Quality Index by tracking default rates of approved loans. Keep credit review error rate below 2%.

Portfolio Health Monitoring:

• Manage Portfolio at Risk by identifying early signs of delinquency.
• Minimize Non-Performing Loan (NPL) ratio through restructuring, payment plans, and settlements.

Loan Recovery & Collections:

• Lead recovery strategy to improve overall recovery rate across portfolios.
• Reduce annual write-off rate. Ensure compliance with CBN regulations and Nigerian debt recovery laws.

Loan Operations Efficiency:

• Reduce average loan process:ing TAT (24-72 hours).
• Achieve >90% SLA compliance for customer and bank inquiries.
• Guarantee 100% error-free documentation and disbursement accuracy. Oversee loan management systems (e.g., Loan Disk).

Team Leadership & People Management:

• Drive team KPI achievement rate (>80%).
• Track productivity per officer. Monitor and reduce absenteeism rate (<5%) by enforcing attendance policies.

Revenue Generation & Growth:

• Own and drive revenue targets for the e-commerce business
• Identify and execute strategies to increase sales and profitability
• Optimise pricing, product mix, and sales channels
• Work with marketing/BD to drive campaigns that convert to revenue

Operational Strategy & Execution:

• Develop and implement operational strategies aligned with business goals
• Translate business objectives into clear operational plans and workflows
• Monitor and improve operational efficiency across all functions

Order Fulfilment & Logistics:

• Oversee end-to-end order processing (order placement → delivery)
• Ensure timely, accurate, and cost-effective order fulfilment
• Manage relationships with logistics and delivery partners
• Resolve delivery issues, delays, and escalations

E-commerce Platform Management:

• Oversee daily operations of the e-commerce website
• Ensure product listings are accurate, updated, and optimised
• Coordinate with team members on platform performance and issue resolution

Customer Experience & Support:

• Ensure a seamless end-to-end customer journey
• Oversee customer service operations (queries, complaints, returns)
• Implement processes to improve customer satisfaction and retention

Data Analysis & Reporting:

• Track and analyse key performance indicators (KPIs):
• Order fulfilment rate
• Delivery timelines
• Customer satisfaction
• Return rates
• Generate weekly/monthly operational reports
• Use data to drive decision-making and process improvements

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Operations Management, or related field
• 3+ years experience in operations (preferably in e-commerce & loan financial services)
• Strong understanding of supply chain, logistics, loan operations and inventory management
• Experience with e-commerce & buy now pay later (e.g., Jumia, Konga)
• Data-driven with strong analytical skills
• Excellent organisational and problem-solving abilities
• Strong negotiation and commercial skills
• Data-driven and highly analytical.

Salary
N600,000 - N700,000 per month.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online