Client & Product Manager at GN128 Solutions

GN128 Solutions is a growing software and digital solutions company based in Lagos, Nigeria. Over the past 18 months, we have developed custom digital platforms including CRMs, Helpdesk Systems, online ordering platforms, relationship management systems, and business automation tools using technologies such as PHP, Laravel, MySQL, HTML, and CSS.

We are recruiting to fill the position below:

Job Title: Client & Product Manager

Location: Lagos

Role Overview

• As we expand into the UK and US markets, we are looking for a highly organized and commercially minded Client & Product Manager to help improve project delivery, manage client relationships, coordinate developers, and drive operational excellence across the business.
• The Client & Product Manager will serve as the bridge between clients, management, and the development team. The ideal candidate must be highly organized, proactive, detail-oriented, and capable of ensuring projects are delivered on time and to a high standard.
• This role is not just administrative — we are looking for someone who can take ownership, improve systems, solve problems proactively, and help scale the business.

Key Responsibilities
Client Management:

• Serve as the primary point of contact for clients
• Manage client expectations, communication, and project updates
• Translate client requirements into clear development tasks
• Conduct onboarding meetings and requirement-gathering sessions
• Ensure excellent client experience and long-term relationship management
• Identify opportunities for upselling and client retention

Product & Project Management:

• Coordinate software development projects from start to finish
• Create project timelines, task allocations, and delivery schedules
• Monitor project progress and ensure deadlines are met
• Work closely with developers, designers, and management
• Ensure proper documentation of project requirements and revisions
• Test and review completed work before client delivery
• Improve workflows and operational efficiency

Team Coordination:

• Track staff productivity and task completion
• Follow up with developers to ensure accountability
• Help build a culture of professionalism, ownership, and execution
• Assist with hiring coordination and onboarding where necessary

Process & Systems:

• Implement and manage tools such as Trello, ClickUp, Jira, Slack, or similar systems
• Create SOPs and structured workflows for recurring operations
• Help management improve internal systems and reporting

KPIs / Success Metrics

• On-time project delivery
• Client satisfaction and retention
• Reduced project delays and revisions
• Improved developer accountability
• Growth in repeat business and referrals
• Improved operational structure and reporting.

Requirements
Must Have:

• 2+ years of experience in project management, client management, product management, or related roles
• Strong communication and organizational skills
• Ability to manage multiple projects simultaneously
• Experience working with software/web development teams
• Understanding of web and software development processes
• Ability to write clear project briefs and task documentation
• Strong problem-solving and leadership skills
• Professional written and spoken English

Nice to Have:

• Experience managing UK or US clients
• Familiarity with Agile workflows
• Experience using ClickUp, Jira, Trello, Notion, or Asana
• Basic understanding of UI/UX and product thinking
• Experience in software agencies or startups

Ideal Candidate:
We are looking for someone who:

• Takes ownership without constant supervision
• Is proactive and solution-oriented
• Can manage pressure and deadlines professionally
• Has strong attention to detail
• Understands how to balance client satisfaction with operational efficiency
• Wants to grow with a scaling technology company.

Salary
Competitive + Performance Bonuses.

What We Offer

• Opportunity to grow with an expanding tech company
• Exposure to international projects and clients
• Performance-based bonuses and growth opportunities
• Flexible and collaborative working environment
• Career growth into Operations Manager or Product Lead roles.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV, portfolio (if available), and a short introduction explaining why they would be a good fit to: recruit@gn128.com using "Application – Client & Product Manager" as the subject of the email.