Chief Operating Officer (COO) at a Transport and Logistics Company - FTB Talents

FTB Talents - Our client, a transport and logistics company, is recruiting to fill the position below:

Job Title: Chief Operating Officer (COO)

Location: Lagos
Reports To: Managing Director / CEO

About the Role

• We are hiring a results-driven and commercially astute Chief Operating Officer (COO) to lead and scale its operations across mobility and logistics services.
• The COO will be responsible for driving operational excellence, optimizing fleet performance, and ensuring sustainable revenue growth while maintaining high service standards.

Key Responsibilities
Operational Leadership:

• Oversee daily operations across all business units (ride services, cargo logistics, and fleet management)
• Drive efficiency in fleet utilization, route optimization, and service delivery
• Establish and enforce operational policies, processes, and performance standards.

Strategy Execution:

• Translate business strategy into actionable operational plans
• Identify growth opportunities across new locations and service lines
• Lead expansion initiatives and ensure seamless execution.

Financial & Commercial Performance:

• Drive revenue growth and profitability across all operations
• Monitor cost structures and implement cost optimization strategies
• Work closely with Finance to ensure accurate forecasting and budgeting.

Team Leadership & People Management:

• Lead, mentor, and manage operations teams including drivers, fleet supervisors, and logistics personnel
• Build a high-performance culture focused on accountability and results
• Oversee workforce planning, recruitment, and retention strategies.

Customer Experience & Service Quality.

• Ensure high levels of customer satisfaction across all touchpoints
• Implement systems to track service quality, complaints, and resolution
• Drive continuous improvement in service delivery standards.

Risk, Compliance & Governance:

• Ensure compliance with regulatory and safety standards
• Mitigate operational risks, including fleet safety and asset management
• Strengthen internal controls and operational governance.

What Success Looks Like in This Role

• Improved fleet utilization and reduced downtime
• Increased revenue and market expansion
• Strong operational controls and cost efficiency
• High employee engagement and retention
• Enhanced customer satisfaction and service.

Key Requirements

• Bachelor’s Degree in Business Administration, Logistics, Engineering, or related field (MBA is an added advantage)
• 10+ years experience in operations management, preferably in logistics, transportation, or mobility sector
• Proven track record of scaling operations and driving business growth
• Strong financial and commercial acumen
• Excellent leadership, communication, and stakeholder management skills
• Experience managing large, field-based teams
• Available to travel.

Key Competencies:

• Strategic Thinking
• Execution Excellence
• Data-Driven Decision Making
• Leadership & Team Development
• Problem Solving & Adaptability
• Customer-Centric Mindset.

Salary
N800,000 monthly. 

Application Closing Date
28th May, 2026.

How to Apply
Interested and qualified candidates should send their CV to: ftbtalents@gmail.com using the role as the subject of the email.