Monitoring & Observability Analyst at ResumeSurge

ResumeSurge - We connect ambitious businesses with exceptional talent. We are a forward-thinking recruitment consultancy dedicated to helping companies find the right people to drive their success — and helping skilled professionals find the right opportunities to advance their careers.

We are recruiting to fill the position below:

Job Title: Monitoring & Observability Analyst

Location: Lagos
Employment Type: Full-time

Job Summary

• We are looking for a Monitoring & Observability Analyst to help monitor and maintain the health, availability, and performance of our IT systems, applications, and infrastructure.
• The ideal candidate will be responsible for monitoring system performance, managing alerts, tracking service availability, and generating SLA reports to support reliable business operations.
• This role is ideal for someone with experience in IT operations, infrastructure monitoring, NOC operations, or service management.

Key Responsibilities

• Monitor servers, applications, cloud infrastructure, and network systems using monitoring tools
• Configure alerts, dashboards, and notifications for critical systems
• Detect and escalate system issues, outages, or performance problems in real time
• Track system uptime and service performance against SLA targets
• Generate regular SLA and performance reports
• Analyze logs, alerts, and monitoring data to identify recurring issues or risks
• Support incident investigations and root cause analysis
• Work closely with Infrastructure, DevOps, Security, and Support teams to improve system reliability
• Maintain monitoring documentation, dashboards, and reporting processes.

Requirements
Education & Experience:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field

3–5 years of experience in:

• IT Monitoring
• NOC Operations
• Infrastructure Support
• IT Operations
• Service Management
• Experience using enterprise monitoring tools is required
• ITIL certification or cloud monitoring experience is an advantage

Technical Skills:
Experience with some of the following tools and technologies:

• Grafana
• Prometheus
• Zabbix
• Nagios
• Datadog
• AWS CloudWatch
• Azure Monitor

Good understanding of:

• Infrastructure and application monitoring
• System performance metrics
• Log analysis and troubleshooting
• Networking fundamentals
• SLA reporting and incident management.

Application Closing Date
3rd July, 2026.