Operations Manager - 2go Restaurant at Domeo Resources International

Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance.

We are recruiting to fill the position below:

Job Title: Operations Manager - 2go Restaurant

Location: Abuja (FCT)

Main Function

• The Operations Manager is responsible for overseeing the day-to-day operations of the fast food restaurant to ensure efficient service delivery, food quality consistency, cost control, and high customer satisfaction.
• The role focuses on optimizing processes, managing staff performance, and ensuring compliance with food safety and operational standards.

Role Responsibilities
Operational Management:

• Oversee daily restaurant operations including kitchen, service counter, drive-through (if applicable), and dining areas.
• Ensure fast, accurate, and consistent service in line with brand standards.
• Implement and monitor standard operating procedures (SOPs) to improve efficiency and productivity.

Staff Supervision & Performance:

• Recruit, train, schedule, and supervise operational staff.
• Ensure staff comply with service standards, hygiene practices, and safety procedures.
• Monitor staff performance and conduct regular evaluations, coaching, and disciplinary actions where necessary.

Quality Control & Food Safety:

• Ensure strict compliance with food safety, hygiene, and health regulations.
• Monitor food preparation, storage, and presentation to maintain consistent quality.
• Conduct routine inspections of kitchen equipment, cleanliness, and safety practices.

Inventory, Cost & Resource Management:

• Manage inventory levels, stock ordering, and supplier coordination to prevent shortages or waste.
• Monitor food costs, labour costs, and operational expenses to meet budget targets.
• Implement cost-control measures while maintaining service quality.

Customer Service & Issue Resolution:

• Ensure high levels of customer satisfaction by addressing complaints and service issues promptly.
• Monitor customer feedback and implement improvements where required.
• Ensure a clean, welcoming, and efficient dining environment.

Reporting & Compliance:

• Prepare daily, weekly, and monthly operational reports including sales, costs, and performance metrics.
• Ensure compliance with company policies, labour laws, and regulatory requirements.
• Support audits, inspections, and management reviews.

Experience / Qualifications

• Bachelor’s Degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 3–5 years experience in restaurant operations, preferably within a fast food or quick-service restaurant (QSR) environment.
• Proven experience in staff management, cost control, and operational efficiency.

Competencies / Skills:

• Strong leadership and people management skills
• Excellent operational and organizational abilities
• Sound understanding of fast food service and kitchen operations
• Financial awareness and cost-control skills
• Problem-solving and decision-making abilities
• Strong communication and customer service skills.

Behavioural Qualities / Other Competences:

• Results-driven and highly organized
• Ability to work under pressure in a fast-paced environment
• High level of accountability and integrity
• Flexible to work shifts, including weekends and public holidays
• Strong commitment to quality, safety, and customer satisfaction.

Application Closing Date
19th May, 2026.

How to Apply
Interested and qualified candidates should forward their CVs and cover letter detailing their vision for the role to: recruitment@domeoresources.org using "Operations Manager - 2go Restaurant" as subject of mail.

Note: Only shortlisted candidates will be contacted.