Customer Service Manager at an Interior Design Company - Jobs Expert

Jobs Expert - Our client, an Interior Design company, is recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Lekki, Lagos
Employment Type: Full-time
Industry: Interior Design in Lagos

Responsibilties

• Attending to client inquiries and complaints professionally
• Following up with leads and existing clients
• Scheduling consultations, site visits, and meetings
• Coordinating communication between clients, designers, and vendors
• Providing updates on project progress and timelines
• Managing customer records and project documentation
• Assisting with quotations, invoices, and payment follow-ups
• Handling after-service support and feedback
• Ensuring high customer satisfaction and retention
• Managing social media or WhatsApp customer interactions (in some companies).

Criteria

• Interested candidates should possess a Bachelor`s Degree with 2 - 3 years experience
• Must have worked in an interior design, construction, or real estate company.

Important Skills to Look For:

• Excellent communication and interpersonal skills
• Strong customer relationship management
• Good organizational and multitasking ability
• Attention to detail
• Professional appearance and etiquette
• Ability to handle difficult clients calmly
• Basic knowledge of interior design processes/materials
• Proficiency in Microsoft Office and CRM tools
• Sales and upselling ability
• Time management.

Salary
N200,000 - N250,000 monthly. 

Application Closing Date
31st May, 2026.