Customer Service Officer at Staffora Global Limited

Staffora Global Limited - Our client is recruiting suitable candidates to fill the position below:

Job Title: Customer Service Officer

Location: Wuse 2, Abuja (FCT)
Employment Type: Full-time

Job Summary

• Our client is looking for a Customer Service Officer to be the face and voice of their company.
• Your main job is handling customer enquiries, calls, and social media DMs while ensuring every guest leaves happy.
• You’ll also jump in to support the floor team during rush hours. Full drink-making training will be provided.

Key Responsibilities

• Answer customer calls, WhatsApp, and walk-in enquiries professionally
• Respond to customer messages and comments on Instagram, Facebook, and other social platforms
• Follow up on customer feedback and ensure service issues are resolved quickly
• Track customer experience and share daily feedback with management
• Support the café team during peak/rush hours taking orders, serving, clearing tables
• Learn to prepare basic drinks after training: coffee, tea, smoothies, etc.
• Maintain a clean, welcoming front-of-house area
• Upsell menu items and promote daily specials/offers

Requirements

• Minimum OND/HND/BSc in any field
• 1–2 years customer service experience, preferably in hospitality, café, or restaurant
• Excellent phone etiquette and written communication skills
• Active on social media and comfortable replying to DMs professionally
• Friendly, patient, and good under pressure
• Must live in Abuja and able to commute easily to Wuse 2
• Willing to work weekends and be on your feet for long hours
• Fast learner we’ll train you on drink making.

Salary
N100,000 - N120,000 pr month. 

Application Closing Date
23rd June, 2026.