Ticketing and Reservation Officer at Elizabeth Maddeux Limited

Elizabeth Maddeux provides a range of human resources solutions designed to empower your workforce, enhance technical proficiency, refine soft skills, and accelerateorganizational growth for better impacts by enhancing organizational dynamics through a well-rounded and robust human resource intervention.

We are recruiting to fill the position below:

Job Title: Ticketing and Reservation Officer

Location: Lagos
Employment Type: Full-time

Job Summary

• We are seeking an experienced and passionate Ticketing and Reservation Officer to join our team.
• The ideal candidate will be responsible for managing ticketing and reservation activities, ensuring seamless travel arrangements, excellent customer service, and efficient booking operations within the organization.

Key Responsibilities

• Make reservations and bookings for customers, including the issuance of flight tickets.
• Process ticket bookings, quote fares, and send booking details directly to customers or as directed.
• Arrange reservations and routing for passengers based on requests or company directives.
• Provide clients with essential travel information, including travel schedules, policies, and requirements.
• Respond to customer inquiries regarding flight dates, pricing, availability, cancellations, and changes.
• Promote special offers, travel packages, and other company products and services.
• Utilize Computer Reservation Systems (CRS/GDS) to check flight availability and process bookings efficiently.
• Confirm seat availability on requested travel dates and advise customers on suitable travel options.
• Educate customers on new and existing travel products and services offered by the company.
• Follow up on inquiries and convert leads into confirmed sales.
• Stay informed about industry updates, airline policies, and operational changes affecting the ticketing unit.
• Promote and sell travel-related products and services to achieve sales targets.

Qualifications & Requirements

• Minimum of OND qualification in any relevant discipline.
• Minimum of four (4) years’ experience in ticketing and reservation operations.
• Proficiency in the use of Global Distribution Systems (GDS), especially Amadeus and Galileo, is mandatory.
• Experience in tour packaging and travel planning is an added advantage.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong customer service and relationship management skills.
• Positive attitude with a growth-oriented mindset.

Key Competencies:

• Strong knowledge of airline ticketing and reservation procedures.
• Ability to work accurately under pressure and meet deadlines.
• Excellent attention to detail and organizational skills.
• Sales-driven mindset with the ability to convert inquiries into bookings.
• Proficiency in Microsoft Office and travel booking systems.
• Ability to multitask and manage customer requests effectively.
• Strong interpersonal and negotiation skills.

Salary
N200,000 – N250,000 monthly.

Application Closing Date
30th June, 2026.

How to Apply
Interested and qualified candidates should send their CV to: careers@elizabethmaddeux.com using the job title as the subject of the email.

Note: Only Shortlisted candidates will be contacted.