Customer Care Representative at The Vault Recruitment

The Vault Recruitment (TVR) is a fast growing recruitment firm specializing in connecting top talent with SME's and Startup organizations. Our team of experienced recruiters understands the unique needs and challenges of the modern job market and uses our extensive network and industry knowledge to find the best candidates for our clients.

We are recruiting to fill the position below:

Job Title: Customer Care Representative

Vacancy Code: VIC004
Location: GRA Phase II, Port Harcourt - Rivers
Employment Type: Full-time

Job Summary

• We are seeking a smart, professional, and customer-focused Customer Care Representative to manage customer interactions, resolve complaints, and ensure excellent customer satisfaction.
• The ideal candidate must possess strong communication skills, patience, and the ability to maintain professionalism while attending to clients.

Key Responsibilities

• Attend to customer inquiries via phone calls, social media, email, and walk-ins
• Resolve customer complaints professionally and promptly
• Provide accurate information about products and services
• Maintain positive customer relationships and ensure customer satisfaction
• Follow up on customer requests and pending issues
• Keep proper records of customer interactions and transactions
• Escalate complex issues to the appropriate department when necessary
• Support sales and administrative activities when required
• Maintain a professional appearance and attitude at all times.

Requirements

• Minimum of an OND qualification
• Previous experience in customer service or a related role is an added advantage
• Excellent verbal and written communication skills
• Good interpersonal and problem-solving skills
• Ability to work under pressure and multitask effectively
• Proficiency in Microsoft Office and social media communication
• Must be smart, proactive, and customer-oriented
• Candidate must not be above 35 years of age.

Salary
N100,000 - N150,000 monthly (Based on experience).

Application Closing Date
18th June, 2026.