CIC Agent at International Breweries Plc

International Breweries Plc - Our Dream is to bring people together for a better world. Beer, the original social network, has been bringing people together for thousands of years. We are committed to building great brands that stand the test of time and to brewing the best beers using the finest natural ingredients.

Our diverse portfolio of well over 400 beer brands includes global brands Budweiser, Corona and Stella Artois; multi-country brands Beck’s, Castle, Castle Lite, Hoegaarden, and Leffe; and local champions such as Aguila, Bud Light, Jupiler, Klinskoye, Modelo Especial, Quilmes, Skol, and Victoria.

We are recruiting to fill the position below:

Job Title: CIC Agent

Job Requisition ID: 30098726
Location: Nigeria (International Breweries H/O)
Workplace Type: Onsite

Key Purpose

• The key purpose of this role is to leverage capital and people resources in order to enhance sustainable growth in sales volume, market share and competitive advantage.

Key Outputs and Responsibilities

• Order Control and Capturing
• Sales Calls
• Product Promotion/Targeted Sales
• Mix/Portfolio Management
• Stock Management and allocation
• Payment sourcing and negotiation
• Proof of payment/posting tracking
• Empties Tracking
• Formalized NPS and Surveys
• Customer Complaint Resolution

KPIs

• Volume KPIs (Beer, Focus brands, Malt, Energy)
• CIC Productivity KPIs (Plan Adherence, Contractability, Effectiveness, Coverage, Zero Purchase customers, Frequency of purchase).

Qualifications & Experience

• Candidates should possess a B.Sc./HND in Administrative or other Related Course
• 2-3 Years’ experience in Customer experience, Call handling, Sales or similar role
• Proficiency in the use of Microsoft office applications i.e. (Microsoft Excel, Word and PowerPoint)
• Proficiency in the use of Salesforce/S4Hana
• Related Certification is an added advantage.

Skills:

• Sales Capability
• Clear Communication
• Multilingual
• Salesforce and SAP proficiency
• Excel, PPT, Word proficiency
• Problem Solving/Analytical Thinking
• Adaptability, Process Adherent, Spirited
• Fast Paced, High Pressure, Multiple Stakeholders Mgmt.

Key Attributes and Competencies:
Traits & Competences Required:

• Positive Attitude
• High Level of energy
• Good interpersonal skills
• Creativity and Innovation
• Fluency in English and/or other local dialect
• Clear Communication Skills
• Analytical Skill/ Problem solving Skill
• High Level of adaptation.

Application Closing Date
9th June, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online