Chief Security Officer (CSO) – Quick Service Restaurant (QSR) Chain at Goldplates Feast House

Goldplates Feast House - We are a dynamic and rapidly growing Quick Service Restaurant (QSR) brand committed to excellence in food quality, customer satisfaction, and operational standards.

We are recruiting to fill the position below:

Job Title: Chief Security Officer (CSO) – Quick Service Restaurant (QSR) Chain

Location: Lekki Phase II, Lagos
Employment Type: Full-time
Department:Security & Loss Prevention
Reports To: Managing Director / Chief Operating Officer

Job Summary

• The Chief Security Officer (CSO) is responsible for developing, implementing, and managing security strategies across all company locations, including restaurant outlets, head office, central kitchen, warehouse, and other operational facilities.
• The CSO ensures the safety of employees, customers, company assets, cash, inventory, and information while minimizing security risks, theft, fraud, and operational losses.
• The role also oversees CCTV surveillance operations, investigations, incident management, access control, and compliance with company security policies.

Key Responsibilities
Security Operations Management:

• Develop and implement security policies, procedures, and standards across all outlets and facilities.
• Coordinate daily security operations for all company locations.
• Ensure adequate deployment of security personnel across outlets.
• Conduct routine security inspections and risk assessments.
• Monitor security performance and recommend improvements.

• Ensure compliance with company security protocols.

CCTV & Surveillance Management:

• Directly supervise the Surveillance Officer and CCTV operations team.
• Ensure all CCTV cameras, recording systems, and monitoring equipment are fully operational.
• Review daily CCTV surveillance reports from all outlets.
• Investigate suspicious activities identified through CCTV monitoring.
• Ensure CCTV footage is properly stored and retrievable when required.
• Coordinate CCTV reviews during investigations involving theft, fraud, misconduct, accidents, or customer complaints.
• Ensure surveillance coverage of critical areas including:
  • Cash Points/POS
  • Kitchens
  • Stores and Warehouses
  • Receiving Bays
  • Dining Areas
  • Parking Areas
• Administrative Offices
• Recommend installation of additional cameras where security risks are identified.

Asset Protection & Loss Prevention:

• Protect company assets from theft, fraud, vandalism, and misuse.
• Develop loss prevention strategies across all outlets.
• Monitor inventory-related losses in collaboration with Operations, Audit, and Store Departments.
• Conduct investigations into inventory shrinkage and unexplained losses.
• Review cash handling procedures and recommend security improvements.

Incident Investigation & Reporting:
Lead investigations into:

• Theft cases
• Employee misconduct
• Customer incidents
• Fraudulent activities
• Security breaches
• Missing assets
• Prepare detailed investigation reports with findings and recommendations.
• Liaise with law enforcement agencies when necessary.
• Maintain incident logs and security records.

Risk Assessment & Compliance:

• Conduct periodic security risk assessments for all locations.
• Identify vulnerabilities and recommend corrective actions.
• Ensure compliance with regulatory and safety requirements.
• Develop business continuity and emergency response plans.

Emergency Response Management:
Coordinate response to emergencies including:

• Fire outbreaks
• Robbery attempts
• Security threats
• Civil disturbances
• Medical emergencies
• Ensure emergency procedures are communicated and understood.
• Conduct periodic emergency drills.

Security Personnel Management:

• Recruit, train, and supervise security personnel.
• Develop duty rosters and deployment plans.
• Conduct performance evaluations for security staff.
• Ensure proper discipline and professionalism among security personnel.
• Coordinate security awareness training for employees.

Stakeholder Collaboration:
Work closely with:

• Operations Department
• Human Resources
• Internal Audit
• Finance/Accounts
• Store & Procurement
• Quality Control
• IT Department
• Support investigations and audits requiring security input.
• Provide security reports and recommendations to Management.

Surveillance Officer (CCTV Operations) Oversight Responsibilities:
The CSO shall ensure the Surveillance Officer:

• Monitors CCTV feeds across all outlets and facilities.
• Generates daily surveillance reports.
• Escalates suspicious activities promptly.
• Maintains CCTV equipment functionality.
• Archives and retrieves footage upon request.
• Supports investigations with video evidence.
• Maintains confidentiality of surveillance information.

Qualifications

• Bachelor's Degree in Security Management, Criminology, Business Administration, Public Administration, or related field.
• Professional security certification is an advantage.
• Minimum of 5–7 years security management experience.
• Experience managing security operations across multiple locations.
• Experience in hospitality, restaurant, retail, or FMCG operations is preferred.

Competencies:

• Security Risk Management
• CCTV Surveillance Management
• Investigation & Report Writing
• Loss Prevention
• Crisis Management
• Leadership & Team Management
• Conflict Resolution
• Analytical Thinking
• Attention to Detail
• Communication & Interpersonal Skills
• Integrity & Confidentiality
• Strategic Planning

Supervises:

• Surveillance Officer (CCTV Operations)
• Security Supervisors
• Security Guards
• Loss Prevention Personnel
• Outsourced Security Service Providers

Application Closing Date
16th June, 2006.

How to Apply
Interested and qualified candidates should send their CV to: hirehiverecruits@gmail.com using the job title as the subject of the mail