After-Sales Service Specialist at New Age Mobile Concepts Limited

New Age Mobile Concepts Limited was incorporated on August 1, 2008. is a brand for mobile phone charger. We offer not just phone chargers, but a brand that is known with innovation, consistency, panache; adopting modern and world-class technology that fits the users' fashion and convenience. For several years, we have been Nigeria’s foremost dealer in Mobile Phone Chargers. is a highly customer-centric company, obsessed with finding innovative ways to improve every customer's experience. This is built upon our easy-to-use products, skilled Customer Service Personnel and Sales Ambassadors.

We are recruiting to fill the position below:

Job Title: After-Sales Service Specialist

Location: Lagos

Job Summary

• As the Aftersales Service Representative, you will manage post-purchase customer interactions, ensuring timely resolution of product-related issues and maintaining high satisfaction levels.
• You will handle warranty claims, repairs, and service requests while coordinating with logistics and technical teams to ensure smooth operations.
• Your role will also involve providing product guidance, promoting compatible accessories, and maintaining accurate service records in CRM systems.
• Through excellent communication and problem-solving skills, you will strengthen customer loyalty and contribute to overall business growth.

Key Responsibilities

• Customer Service: Respond to customer inquiries, concerns, and complaints about phone accessories products
• Product Support: Troubleshoot and resolve product-related issues, replacement options
• Order Management: Process orders, track shipments, and handle returns or exchanges
• Product Knowledge: Stay up-to-date with product features, benefits, and technical specifications
• Sales Support: Identify sales opportunities, promote products, and provide product recommendations
• Reporting: Provide regular reports on customer feedback, product performance, and sales trends.

Requirements

• Bachelor’s Degree or HND in Business Administration, Sales or any other related field
• 0-2 years of experience in customer service or sales, preferably in the phone accessories industry
• Strong communication and interpersonal skills
• Excellent problem-solving and analytical skills
• Ability to work in a fast-paced environment and meet deadlines
• Familiarity with phone accessories products and technology.

Salary Range
N150,000 - N200,000/month.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online