CRM Strategist at Outsource Nigeria - Omni Channel

Outsource Nigeria is a full-service Human Resources agency, specializing in providing outsourced turnkey manpower solutions to growing companies. Our solution include HR Services, Recruiting, Accounting, IT Support, Business Intelligence, Developers, and Operations including management and field / phone / automated based resources. The core of Outsource Nigeria’s success is its people.

We are recruiting to fill the position below:

Job Title: CRM Strategist

Location: Lekki Aviation Town, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a detail-oriented and results-driven CRM Strategist to manage customer relationship systems, improve customer engagement strategies, and optimize customer lifecycle management.
• The ideal candidate will be responsible for maintaining CRM databases, analyzing customer data, supporting marketing and sales automation, and enhancing customer retention initiatives.

Key Responsibilities

• Manage and maintain the company’s Customer Relationship Management (CRM) platform and database.
• Ensure accurate customer data entry, updates, cleansing, and segmentation.
• Develop and execute CRM campaigns to improve customer acquisition, retention, and engagement.
• Monitor customer journeys and lifecycle touchpoints to improve customer experience.
• Generate CRM performance reports, dashboards, and analytics for management review.
• Collaborate with Sales, Marketing, and Customer Support teams to align CRM strategies with business goals.
• Automate workflows, email campaigns, and customer communication processes.
• Analyze customer behavior, trends, and campaign performance to recommend improvements.
• Ensure data privacy, compliance, and proper CRM documentation.
• Provide user support and training to internal teams on CRM best practices.

Requirements

• Minimum of HND/B.Sc. in Marketing, Business Administration, Computer Science, Data Analytics, or related field.
• Minimum of 1-3 years proven experience as a CRM Stategist, CRM Analyst, Customer Success Specialist, or related role.
• Data entry accuracy and Nurture sequence and customer communication experience.
• Hands-on experience using CRM tools such as Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics, or similar platforms.
• Strong analytical and problem-solving skills.
• Knowledge of email marketing automation and customer segmentation.
• Proficiency in Microsoft Excel, reporting tools, and data management.

Core Competencies:

• CRM management and optimization
• Data analysis and reporting
• Customer retention strategy
• Marketing automation
• Communication and collaboration skills
• Attention to detail and organization.

Salary & Benefits

• Salary 250,000/month
• HMO/Medical Insurance
• Performance Bonus
• Training and Career Development Opportunities.

Application Closing Date
5th August, 2026.

How to Apply
Interested and qualified candidates should send their CV to: jobs@outsourcenigeria.com using the Job Title as the subject of the email.