Destination Consultant at Incel Group

Incel Tourism LLC is one of the leading Destination Management Company based in Dubai, United Arab Emirates with a full fledge office in Lagos, Nigeria to cater for the growing Sub Saharan African market. As a licensed Inbound Tour Operator in UAE, the services we render to visitors, tourists and business travelers include taking care of all their travel arrangements including Visas, Flight Tickets, Hotel Booking, Tour Services and also MICE.

We are recruiting to fill the position below:

Job Title: Destination Consultant

Location: Lagos

Position Summary

• The Destination Consultant will be responsible for designing, promoting, and managing travel experiences across local and international destinations.
• The role requires an individual with extensive destination knowledge, strong customer engagement skills, and the ability to create customized travel solutions that meet clients' preferences, budgets, and travel objectives.
• The ideal candidate must possess a minimum of 5 years' experience in the travel and tourism industry and demonstrate a strong understanding of destination planning, tourism products, travel regulations, and customer relationship management.

Key Responsibilities
Destination Planning and Advisory:

• Provide expert advice on local and international travel destinations, attractions, tourism products, and travel experiences.
• Design customized travel itineraries based on clients' preferences, budgets, and travel objectives.
• Recommend suitable destinations for leisure, family, honeymoon, educational, religious, medical, and business travel.

Holiday Packages and Tour Development:

• Develop and package attractive holiday, tour, and vacation products.
• Coordinate accommodation, transportation, excursions, sightseeing tours, and destination activities.
• Create destination-specific travel experiences that enhance customer satisfaction and value.

Customer Relationship Management:

• Build and maintain strong relationships with clients and ensure exceptional customer service.
• Handle customer inquiries, complaints, and special travel requests professionally.
• Maintain regular communication with clients before, during, and after travel.

Sales and Revenue Generation:

• Promote and sell destination packages, tours, cruises, excursions, and related travel services.
• Achieve assigned sales and revenue targets.
• Identify opportunities for upselling and cross-selling travel products and services.

Supplier and Partner Management:

• Establish and maintain relationships with hotels, tour operators, destination management companies (DMCs), airlines, and tourism boards.
• Negotiate competitive rates and value-added services for clients.
• Monitor supplier performance and service quality.

Market Research and Product Development:

• Conduct research on emerging destinations, tourism trends, and competitor offerings.
• Identify new travel opportunities and recommend innovative tourism products.
• Stay updated on visa requirements, travel regulations, health advisories, and destination-specific policies.

Reporting and Administration:

• Maintain accurate records of bookings, itineraries, customer interactions, and sales activities.
• Prepare periodic destination performance and sales reports.
• Ensure compliance with company policies and operational procedures.

Key Performance Indicators (KPIs)

• Achievement of monthly and annual sales targets.
• Number of destination packages sold.
• Customer satisfaction rating.
• Customer retention and repeat booking rate.
• New client acquisition rate.
• Revenue generated from destination packages and tours.
• Number of new destination products developed annually.
• Supplier partnership and negotiated savings achieved.
• Response time to customer inquiries and requests.
• Booking accuracy and itinerary quality score.

Qualifications and Experience

• Bachelor's Degree or HND in Tourism Management, Hospitality Management, Business Administration, Marketing, or a related discipline.
• Minimum of 5 years' proven experience in Travel Consulting, Destination Management, Tour Operations, or Tourism Services.
• Strong knowledge of local and international travel destinations.
• Experience in itinerary planning, tour packaging, and travel sales.
• Familiarity with visa processes, travel documentation, and tourism regulations.
• Professional certifications in Tourism, Hospitality, or Travel Management will be an added advantage.

Skills and Competencies:

• Excellent destination knowledge and travel planning skills.
• Strong sales and business development abilities.
• Outstanding customer service and relationship management skills.
• Excellent communication and presentation skills.
• Negotiation and supplier management capabilities.
• Strong organizational and attention-to-detail skills.
• Problem-solving and decision-making abilities.
• Ability to work under pressure and meet deadlines.
• Proficiency in Microsoft Office applications and travel reservation systems.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunities for professional growth and travel industry exposure.
• Dynamic and collaborative work environment.
• Career advancement opportunities within a growing travel organization.

Application Closing Date
29th June, 2026.

How to Apply
Interested and qualified candidates should send their CV to: wonderakpeki@incelgroup.com using the Job title as the subject of the email.