Chief Operating Officer (COO) at HR SOL Consulting Limited

At HR SoL Consulting, we care deeply about your most important assets: your people. We partner with small and medium-sized enterprises to build strong, people-centred workplaces through expert HR services.

We are recruiting to fill the position below:

Job Title: Chief Operating Officer (COO)

Location:  Lagos

Responsibilities
Operational Leadership:

• Convert commercial priorities into executable operational plans, workflows, and delivery schedules.
• Own resource planning, coordination, and deployment to optimize capacity and productivity
• Set and enforce operational standards across all functions.
• Drive cross-functional accountability to ensure delivery commitments are met consistently.
• Establishes and enforces operating rhythms (planning cycles, delivery cadences, performance reviews)
• Serve as the first point of escalation for all operational delivery failures or risks.

Service Delivery & Excellence:

• Own the end-to-end delivery of organizational services, programs, projects, and client commitments.
• Ensure all deliverables are executed on time, within scope, and in accordance with agreed quality standards and client expectations.
• Drive service quality in ways that enhance client retention, satisfaction, and expansion opportunities
• Ensure every delivery reinforces commercial credibility and strengthens client relationships
• Resolve operational bottlenecks and escalate critical delivery risks where required.

Budget & Financial Stewardship:

• Own all operational budgets across functions — allocate, manage, and optimise.
• Approve operational expenditure within agreed authority levels.
• Partner with Corporate Services Director on financial reporting and cost controls.
• Make data-driven investment decisions that prioritise operational efficiency and scale.

Process & Systems Design:

• Lead the design and implementation of SOPs, governance frameworks, and workflow systems across the organisation.
• Identify and close operational gaps before they become delivery risks.
• Champion the adoption of technology and digital tools to improve operational performance.
• Ensure all processes are documented, scalable, and consistently enforced.

Team Leadership and Accountability:

• Build and lead high-performing operational teams.
• Foster a culture of accountability, ownership, and execution excellence.
• Support leadership capability development within operational teams.
• Ensure operational clarity, role alignment, and performance management.
• Promote collaboration and execution discipline across teams

Procurement & Vendor Management:

• Own supplier relationships and vendor performance from an operational standpoint.
• Sign off on operational supplier contracts within defined authority limits.
• Partner with the Corporate Services Director on procurement governance and contract terms.
• Drive cost efficiency across the supply base without compromising delivery quality.

Strategic Partnership:

• Serve as the CEO's operational sounding board — stress-test strategic ambitions against operational reality.
• Represent operational considerations in all strategic planning conversations.
• Translate approved strategy into operational plans within defined timelines.
• Lead operational planning for new business, partnerships, and market expansion.

What We Need From You

• Bachelor's or postgraduate Degree in Business Engineering, Economics, Project Management or a related field
• Minimum of 10 years in senior operational or general management roles, with at least 5 years at executive level
• Proven experience leading multi-functional operations in a high-growth or organisational transformation environment
• Strong financial acumen — direct experience owning P&L, managing budgets, and driving cost control at scale
• Track record of designing and implementing operational systems, SOPs, and process improvements across an organisation
• Exceptional cross-functional leadership — demonstrated ability to align, hold accountable, and develop functional heads across diverse disciplines
• Experience in creative, marketing, events, media, or services industries is a strong advantage
• Proficiency in operational and project management technology tools.

Application Closing Date
30th June, 2026.

How to Apply
Interested and qualified candidates should send their CVs to: hrsolconsult@gmail.com using "COO Aplication" as the subject of the mail.