Customer Service Executive (International Logistics) at March31st Logistics Limited

At March31st Logistics Limited, we are dedicated to providing effective services to our clients, earning us recognition for our reliability from numerous satisfied customers. With a strong commitment to excellence, we were founded with the aim of delivering top-notch services in Worldwide Logistics, Freight Forwarding, and Door-To-Door Step Delivery. We cater to the needs of both local and international organizations, as well as individuals.

We are recruiting to fill the position below:

Job Title: Customer Service Executive (International Logistics)

Location: Ikeja, Lagos
Employment Type: Full-time

Description

• We are seeking an experienced, customer-focused, and results-driven Customer Service Executive to ensure exceptional service delivery across our international logistics operations.
• The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a good understanding of freight forwarding and logistics processes.
• This role requires a professional who can effectively manage customer relationships, coordinate with internal stakeholders, resolve service issues promptly, and contribute to business growth through excellent customer engagement.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Handle customer complaints, investigate service issues, and implement timely resolutions.
• Build and maintain strong relationships with customers, overseas agents, shipping lines, airlines, and other stakeholders.
• Track shipments and provide proactive cargo status updates to clients.
• Coordinate with Operations, Warehouse, Documentation, Customs Clearance, and Sales teams to ensure seamless service delivery.
• Conduct regular follow-ups on quotations provided to clients to increase conversion rates and secure shipments.
• Support customer retention and business growth through excellent account management and customer engagement.
• Manage service recovery processes and ensure prompt resolution of shipment-related challenges.
• Maintain accurate records of customer interactions, inquiries, and shipment updates.
• Prepare periodic customer service reports as required by management.

Requirements

• Interested candidates should possess a Bachelor’s Degree
• 2–4 years' experience in customer service within the logistics, freight forwarding, or supply chain industry.
• Strong understanding of international freight forwarding, shipping, customs clearance processes, and logistics operations.
• Knowledge of Incoterms is an added advantage.
• Proficiency in Microsoft Office Suite and logistics/customer service management systems.

Application Closing Date
26th June, 2026.