Customer Service Officer at JV Management Consulting

We are passionate about supporting businesses across Africa in order to help businesses achieve sustainable growth . With a team of experts and a wealth of experience, we specialise in providing innovative management solutions that empower organisations to thrive in today's dynamic and ever-evolving business landscape.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Jahi, Abuja (FCT)
Employment Type: Full-time
Work Schedule: Full-Time (5 Days Onsite + Occasional Remote Saturdays)

About the Role

• TLP Media is seeking a warm, intelligent, and customer-focused Customer Service Officerto serve as the first point of contact for clients.
• The ideal candidate should possess excellent interpersonal skills, be capable of converting inquiries into paying customers, and maintain professionalism while enforcing company policies and procedures.

Responsibilities

• Build and maintain strong relationships with clients.
• Respond promptly to client inquiries and concerns.
• Convert prospects into paying customers through effective communication.
• Ensure clients have a seamless and positive experience.
• Enforce company policies while maintaining customer satisfaction.
• Maintain customer records and provide regular feedback on customer trends.
• Collaborate with internal teams to improve client experience.

Requirements

• Minimum of 2–3 years experience in customer service, client relations, or a similar role.
• Excellent communication and interpersonal skills.
• Strong negotiation and conflict-resolution skills.
• Ability to multitask and manage client expectations.
• Experience in media, hospitality, or service industries is an advantage.
• Proficiency in CRM tools is a plus.

Salary
N100,000 Monthly.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: jvmcrecruitment@gmail.com using the job title as the subject of the email.

Note: Only shortlisted candidates will be contacted.