Sales Associate at The Borough Lagos

The Borough Lagos - Nestled in the heart of Lagos, our boutique hotel offers unparalleled luxury and service. Whether you’re in Lagos working, relocating or traveling with your family, our boutique hotel will delight you with plush amenities with upscale décor. The Borough Lagos is already the trusted choice for the world’s leading corporations, international organizations, and discerning private clients who want to relax in the stylish comfort and feel of their own home while on a long or short stay in the Lagos area.

We are recruiting to fill the position below:

Job Title: Sales Associate

Location: Ikoyi, Lagos
Employment Type: Full-time

Description

• The Sales Associate is responsible for supporting customer and stockist engagement, ensuring excellent service delivery and a consistent brand experience.
• The role oversees end-to-end order management, inventory coordination, and sales operations while maintaining accurate records using systems such as Apparel Magic.
• The Sales Associate also supports retail activations, pop-ups, and fulfilment activities to drive sales performance and operational efficiency.

Responsibilities

• Manage stockist and customer interactions, ensuring prompt, professional communication and effective issue resolution.
• Process and track stockist and custom orders from confirmation to delivery, including fulfilment coordination and follow-ups.
• Liaise with the Logistics team to ensure timely deliveries and resolve fulfilment-related issues.
• Maintain accurate sales, inventory, and retail transaction records using Apparel Magic and other systems.
• Support the preparation of sales reports and provide insights on stockist performance and custom orders.
• Assist in planning and executing retail events, pop-ups, and activations to support sales targets and brand visibility.
• Receive and record inventory from Operations, ensuring accuracy of item details and product information.
• Ensure inventory designated for pop-ups is properly tagged, organized, and prepared for use.
• Pack and prepare stockist orders and event inventory efficiently across multiple locations.
• Support custom order fulfilment through quality checks, packaging, and handover to Logistics.
• Monitor stock levels of tagging materials and related supplies, escalating shortages or discrepancies promptly.
• Conduct periodic stock counts and support inventory reconciliation activities.

Requirements
Qualifications & Experience:

• Bachelor’s Degree, HND, or equivalent qualification.
• 3 - 5 years’ relevant experience in sales, retail operations, customer service, or a related field.
• Experience in fashion, beauty, retail, or luxury brands is an added advantage.
• Proficiency in inventory or ERP systems such as Apparel Magic is preferred.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online