Quality Assurance Operations Support Personnel at Flexi Microfinance Bank (Flexi MFB) - Palmpay Limited

Flexi Microfinance Bank (Flexi MFB) is a subsidiary of PalmPay, supporting financial services and operational expansion across Nigeria. As part of our continued growth, we are seeking a proactive and detail-oriented Operations Support Officer to support field operations, ensure accurate data tracking, and drive efficient coordination across teams.

We are recruiting to fill the position below:

Job Title: Quality Assurance Operations Support Personnel

Location: Ikeja, Lagos
Employment Type: Contract

Key Responsibilities

• Support quality assurance reviews and process audits
• Monitor compliance with operational procedures and standards
• Coordinate and facilitate training sessions for staff
• Track training attendance, assessments, and feedback
• Prepare reports on quality trends and training effectiveness
• Identify process gaps and escalate improvement opportunities
• Support onboarding and refresher training programs

Requirements

• Bachelor’s Degree in any discipline
• 0-1 year experience in operations, training, quality assurance, customer service, or related roles
• Strong communication and presentation skills
• Good organizational and coordination abilities
• Basic proficiency in Microsoft Excel and PowerPoint
• High attention to detail and willingness to learn
• Ability to work in a fast-paced environment.

Salary
N150,000 monthly.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CVs to: otumunye.flourish@flexi-bank.com using “QA Operations Support” as the subject of the email.