Head, Bespoke Processing Operation at Unified Payments Services Limited

Unified Payment Services Limitedis a group of companies with services including Banking, Payment Scheme, Financial Technology, Digital Commerce, Value Added Service, Payment Solutions, Software Solutions, etc. Unified Payments is a principal member or licensed acquirer of American Express, Mastercard, Visa and UnionPay; and has been instrumental in building the infrastructure that supports Nigeria’s modern payments ecosystem.

We are recruiting to fill the position below:

Job Title: Head, Bespoke Processing Operation

Location: Lagos
Employment Type: Full-time

Job Objective

• Responsible for the end-to-end leadership, design, and execution of customized transaction processing solutions within the organization.
• Overseas complex, high-value, and non-standard financial transactions that fall outside automated or conventional processing frameworks.
• Drive operational excellence, ensure regulatory compliance, mitigate risks, and deliver tailored solutions that support strategic clients, enterprise partnerships, and specialized financial products.
• Technical implementation and support for Payattitude
• System integration requirements and solution analysis for new business initiatives.
• Implement new solutions using the concept of shred infrastructure services to minimize capital expenditure and optimize transaction cost for new business initiatives.

Duties and Responsibilities

• Develop and execute the strategic roadmap for bespoke processing operations in alignment with corporate objectives.
• Establish scalable frameworks for handling customized and high-touch transactions across multiple payment channels.
• Lead the design and implementation of operational models that support business growth, new product offerings, and enterprise clients.
• Testing and validating the functionalities of products and services
• Implementation of key products that enhance and increase acceptability of Payattitude products.
• Development of user and operations documentation of new solution projects & business analysis.
• Oversee the full lifecycle of bespoke transactions including initiation, validation, authorization, settlement, reconciliation, and reporting.
• Manage high-value corporate payments, bulk and batch processing, escrow arrangements, partner-specific integrations, and exception handling that requires manual intervention.
• Serve as a key contact for high-value clients requiring customized solutions.
• Collaborate with Business Development, Finance, Risk, Compliance, and Technology teams.
• Collaborate with Technology and Product teams to implement API-driven solutions and process improvements.
• Serve as a key contact for high-value clients requiring customized solutions.
• Collaborate with Business Development, Finance, Risk, Compliance, and Technology teams.
• Ensure accuracy, timeliness, and completeness of all processed transactions.
• Develop and maintain business continuity plans for bespoke operations.
• Ensure minimal disruption to operations during system or process failures.

Staff Attraction, Motivation and Retention

• Fill vacant roles within the department in a timely manner and provide opportunities for growth and development.
• Provide training, mentorship, and up-skilling programs.
• Recognize and reward individual and team achievements and contribution.
• Encourage open communication and feedback.
• Give employees autonomy and ownership of their work to motivate them.
• Foster a positive work culture that encourages collaboration, innovation, and creativity.

Job Requirements

• Qualifications: First degree(s) in Engineering, Information Technology or Applied Sciences.
• Others: Certification in RDMS Database, Project Management & Business Analysis would be an added advantage
• Experience: Minimum 10 years post NYSC experience, in software support, usage or fintech operations. Understanding of the key technical concepts in I.T & Electronic Payments.

Key Competency Requirements:
Knowledge:

• Technical Knowledge in Information Technology.
• Strong analytical skills
• Basic SQL
• Strong Issue Resolution Acumen

Skill/Competencies:

• Strong interpersonal skills
• Deductive reasoning abilities and eye for details
• Project implementation skills
• Project Management
• Regularly engage direct reports to understand their needs and concerns.

Application Closing Date
21st August, 2026.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@up-ng.com using 'Head, Bespoke Processing Operations" as the subject of the mail.