Operations Manager at Flash Delivery (Flash Express)

Flash Delivery (Flash Express) is a technology-driven logistics and courier company that provides fast, reliable, and secure parcel delivery services for individuals, e-commerce businesses, and corporate clients. The company focuses on last-mile delivery, parcel pickup, warehousing, fulfillment, and supply chain solutions to ensure timely movement of goods and customer satisfaction.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Lagos
Employment Type: Full-time

Responsibilities

• Manage daily logistics operations.
• Monitor delivery performance.
• Coordinate drivers, dispatch riders, and warehouse activities.
• Develop operational policies and procedures.
• Ensure service quality and efficiency.

KPI

• Delivery Success Rate
• Successful deliveries completed
• On - Time Delivery Rate
• Deliveries made within SLA
• Cost Control
• Operational cost against budget
• Fleet Utilization Rate
• Vehicle usage efficiency
• Parcel Loss / Damage Rate
• Number of incidents
• Productivity Per Staff
• Output per employee
• Operational Compliance
• SOP adherence
• Staff Turnover Rate
• Employee retention level
• Health & Safety Compliance
• Safety incidents reported
• Target: Above 95% operational efficiency.

Qualifications and Experience

• Bachelor's Degree in Business Administration, Logistics, Supply Chain Management, or related field.
• Professional certifications are an advantage.
• Minimum 5 years experience in logistics, supply chain, or operations management.
• At least 2 years in a supervisory role.

Skills:

• Leadership.
• Strategic planning.
• Data analysis.
• Decision - making.
• Team management.

Application Closing Date
2nd July, 2026.

How to Apply
Interested and qualified candidates should send their Applications to: career@flashdelivery.africa using the job title as the subject of the mail.