Operations Manager at Fusion Group

Fusion Facilities commenced operations in 2013 as a business focusing on integrated management services. The vision expanded in 2015 when the Directors decided to adopt a Group structure and focus on the following sectors which are critical to the attainment of man's physiological and safety needs. Our business outlook currently covers Africa and Europe through our subsidiaries; Fusion Facilities Management Limited (PTY) in South Africa, Fusion Group Management Limited in UAE (Dubai) and Fusion Group Management Limited in UK.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• The Hotel Operations Manager is responsible for overseeing the daily operations of the hotel to ensure exceptional guest experiences, efficient service delivery, and profitability.
• This role supervises multiple departments including front office, housekeeping, food & beverage, and maintenance, ensuring all operations run smoothly and meet quality standards.

Key Responsibilities
Operations Management:

• Oversee day-to-day hotel operations across all departments.
• Ensure smooth coordination between front office, housekeeping, F&B, and maintenance.
• Monitor occupancy rates, reservations, and guest flow.
• Implement operational procedures and policies.

Guest Experience:

• Ensure high levels of customer satisfaction.
• Handle guest complaints and resolve issues promptly.
• Maintain service quality standards.
• Monitor online reviews and feedback.

Staff Management:

• Recruit, train, and supervise staff.
• Prepare staff schedules and duty rosters.
• Conduct performance evaluations.
• Foster a positive work environment.

Financial Oversight:

• Manage budgets and control operational costs.
• Monitor revenue, expenses, and profitability.
• Prepare financial and operational reports.
• Optimize pricing and occupancy strategies.

Compliance & Safety:

• Ensure compliance with health, safety, and hygiene regulations.
• Maintain licensing and regulatory requirements.
• Conduct regular safety inspections.

Sales & Business Development:

• Support marketing and sales initiatives.
• Build relationships with corporate clients and partners.
• Identify opportunities to increase revenue.

Qualifications & Requirements

• Bachelor’s Degree in Hospitality Management, Business Administration, or related field.
• 5+ years of experience in hotel management or operations.
• Strong leadership and organizational skills.
• Excellent communication and customer service skills.
• Financial management and budgeting experience.
• Familiarity with hotel management software (PMS systems).

Salary
N500,000 - N700,000 per month. 

Application Closing Date
Not Specified.

How to Apply
Intrested and qualified applicants should send their CV to: recruitmentfgfacilities@gmail.com using the job title as the subject of the mail.

Note: Interested applicants must reside in Abuja.