User Onboarding Officer (Fintech & Microfinance Bank) at Ewa Consulting Firm - 2 Openings

Ewa Consulting Firm is a dynamic and results-driven consultancy dedicated to providing tailored solutions in business strategy, human resources, and organizational development. With a client-centric approach, we partner with individuals, startups, and established businesses to optimize operations, drive growth, and enhance performance. Our team of experienced consultants brings industry expertise and innovative thinking to help our clients navigate challenges and seize new opportunities in an ever-evolving market.

We are recruiting to fill the position below:

Job Title: User Onboarding Officer (Fintech & Microfinance Bank)

Locations: Abuja (FCT)  and Lagos

Position Overview

• We are seeking a proactive User Onboarding Officer with a minimum of 2 years of experience in fintech, a microfinance bank (MFB), or a traditional bank.
• The ideal candidate will be responsible for guiding new users through the registration, verification, and account activation process, ensuring compliance with Know-Your-Customer (KYC) and Anti-Money Laundering (AML) regulations.
• This role is critical to driving user adoption and retention.

Key Responsibilities

• User Registration & Activation: Guide new users through the end-to-end onboarding process, including account creation, document submission, and account activation on the web and mobile platforms.
• Customer Support During Onboarding: Respond promptly to user inquiries via chat, email, or phone, resolving onboarding-related issues such as failed verification or document upload errors.
• Data Entry & Record Management: Accurately input and update customer information into the core banking system and CRM, ensuring data integrity and confidentiality.
• Onboarding Process Improvement: Identify bottlenecks or friction points in the onboarding journey and collaborate with product and tech teams to recommend enhancements.
• User Education: Provide clear, step-by-step guidance to new users on how to use basic features of the app (e.g., transfers, bill payments, savings products) post-onboarding.
• Document Verification: Review and validate submitted identity documents (e.g., BVN, NIN, utility bills, passport photographs) against internal and external databases.
• Onboarding Target Achievement: Meet or exceed daily/weekly onboarding targets as set by management, contributing to the company’s user acquisition goals.
• Cross-functional Collaboration: Liaise with the compliance, risk, and customer success teams to ensure a smooth handover of verified users for ongoing support.
• Regulatory Reporting Support: Assist in preparing periodic reports on onboarding volumes, verification success rates, and compliance metrics for internal and regulatory review.

Requirements

• Bachelor’s Degree or HND in Business Administration, Finance, Economics, or a related field.
• A minimum of 2 years of verifiable experience in user onboarding, customer verification, or account management within a fintech, microfinance bank, or commercial bank.
• Proficiency in using CRM systems, onboarding dashboards, and core banking applications.
• Excellent communication skills (written and verbal) with the ability to explain processes clearly to users with varying levels of digital literacy.
• High attention to detail, integrity, and ability to handle sensitive customer data confidentially.
• Must reside in Abuja or Lagos and be willing to work flexible hours, including occasional weekends, to support user onboarding campaigns.

Application Closing Date
10th July, 2026.

Method of Application
Interested and qualified candidates should send their Curriculum Vitae (CV) and a Cover Letter to: recruitment.office@dreamcityproperty.com using “User Onboarding Officer Application Abuja or Lagos'” as the subject of the email.