Porter (Customer Service / Security Attendant) at Prohuman Capital Consulting

Prohuman Capital Consulting is a dynamic HR consulting firm dedicated to empowering organizations with comprehensive human resources expertise and strategic guidance. Founded on the principle that exceptional talent management drives business success, we partner with companies to navigate their most complex HR challenges and unlock their human capital potential. Our reach extends to companies in and around West Africa, where we do business with diverse organizations seeking strategic HR solutions. At Prohuman Capital Consulting, we believe that every organization is unique. Our consultative approach begins with understanding your specific business context, industry dynamics, and organizational culture. We then develop customized solutions that are practical, implementable, and measurable.

We are recruiting to fill the position below:

Job Title: Porterl (Customer Service / Security Attendant)

Location: Ilorin, Kwara 
Employment Type: Full-time
Reports To: Store Manager
Work Schedule: Shift-based (24/7 Store Operations)

Job Summary

• The Porter (Customer Service / Security Attendant) is responsible for maintaining an orderly, safe, and customer-friendly environment at the store entrance and exit.
• The role involves verifying customer receipts, managing customer access, overseeing baggage drop-off procedures, directing vehicle parking, controlling queues during peak periods, and supporting the overall security and customer service operations of the store.
• The ideal candidate must be professional, vigilant, courteous, and committed to providing an excellent customer experience while ensuring compliance with store policies.

Key Responsibilities

• Verify customer receipts at the exit to prevent the unauthorised removal of merchandise.
• Manage the store entrance and ensure the orderly entry and exit of customers.
• Politely request incoming customers to drop off bags and personal belongings at the designated baggage area in accordance with store policy.
• Monitor and manage customer queues to maintain order and ensure smooth customer flow during busy periods.
• Direct customers and visitors to appropriate parking spaces and ensure proper parking within the store premises.
• Maintain a professional, courteous, and firm presence while interacting with customers and visitors.
• Provide basic directions, guidance, and assistance to customers as required.
• Remain alert and vigilant at all times, promptly reporting any suspicious behaviour, security concerns, or incidents to the Store Manager.
• Uphold company policies and contribute to a safe, secure, and welcoming shopping environment.

Requirements
Education:

• Minimum of SSCE / WAEC or equivalent qualification.

Experience:

• Previous experience in retail security, customer service, crowd management, or a related role is an added advantage but not mandatory.

Skills & Competencies:

• Good verbal communication and interpersonal skills.
• Ability to interact professionally and confidently with customers.
• Strong observational and situational awareness skills.
• Ability to remain calm under pressure and manage large customer volumes.
• Good customer service orientation.
• High level of honesty, integrity, and accountability.
• Ability to work effectively as part of a team.
• Strong sense of responsibility and professionalism.

Additional Requirements:

• Company-provided uniform must be worn at all times while on duty.
• Must be physically fit and able to stand for extended periods.
• Must maintain a neat and professional appearance at all times.
• Willingness to work rotating shifts, including weekends, public holidays, and overnight shifts where required.

Compensation & Benefits
Monthly Compensation:

• Base Salary: N50,000 / month
• Allowance: N10,000
• Performance Bonus: N10,000
• Total Monthly Compensation: N70,000

Additional Benefits:

• Free accommodation for employees who are not based in Ilorin or who reside far from the store location.
• Company-provided uniform at no cost to the employee.

Application Closing Date
18th July, 2026.

How to Apply
Interested and qualified candidates should send their CV to: prohumancapitalinfodesk@gmail.com using "Porter (Customer Service / Security Attendant" as the subject of the email.

Note: We appreciate all applications; however, only shortlisted candidates will be contacted.