Administrative and Customer Care Executive at Magna Eye Care - Lumira Advisory

Lumira Advisory - Our client, Magna Eye Care, is a modern eye clinic located at No. 2, Ado-Ekiti Closeoff Emeka Anyaoku Street, Area 11, Garki, Abuja, F.C.T. They are committed to delivering exceptional eye care with excellence,with a strong focus on patient experience. Join their team and be part of a growing community that values excellence, professionalism, and care, creating a warm and memorable healthcare experience.

They are recruiting to fill the position below:

Job Title: Administrative and Customer Care Executive

Location: Abuja (FCT)
Employment Type: Full-time
Working Hours: 5 days weekly from 8 am - 5:30pm
Resumption: The applicants should be available to resume on the 6th of July 2026.

Role Overview

• We are seeking a vibrant, intelligent, pleasant, and creative individual to represent the face and voice of Magna Eye Care.
• This role involves you carry out daily operational activities to meet theneeds of our esteemed patients.

Responsibilities

• You will be expected to perform the following tasks to the highest. Greet and attend to patients with warmth and professionalism.
• Handle phone calls, WhatsApp, emails, and patient queries.
• Schedule appointments and manage daily bookings.
• Maintain accurate patient records and support filing systems.
• Coordinate administrative duties to support clinic efficiency.
• Assist with patient flow and overall clinic coordination, ensuringthey have a pleasant experience.
• Assist patients to get their treatments, which include frames,lenses and drugs.
• Support doctors and clinical staff with documentation or tasks.
• Keep proper documentation of patients' transactions, stocks, etc.
• Provide clear information about products, services, andappointments.
• Maintain a warm, respectful, and solutions-focused approach in all communications.
• Address patient inquiries and concerns with empathy, accuracy, and speed.
• Maintain a high standard of communication and representationfor the clinic.
• Participate in clinic-wide communication and team meetings.
• Implement growth strategies focused on brand awareness.
• Follow up with patients with booked appointments and patientswho have not concluded their transactions.

Requirements

• BSc / HND
• Stable work history
• Experience in customer care, sales, marketing and customer care is an advantage but not mandatory.

Key Qualities & Skills:

• Excellent communication skills (written and spoken English).
• Emotional intelligence and interpersonal skills.
• Warm, respectful, and service-oriented.
• Highly organised with good attention to detail.
• Ability to multitask and work independently.
• Basic computer and digital literacy.
• A team player with a positive, can-do attitude.
• Excellent time management and pleasant, creative, and professional personality.
• Strong time management and organisation skills.
• Passion for customer care and creating great patient experiences.
• Ability to influence sales.
• Demonstrate the highest level of ethical behaviour.
• Excellent problem-solving and analytical skills.
• Critical thinking skills and high emotional intelligence skills.
• Proven organisation management skills with meticulous attention to detail.
• Proficiency in Microsoft Office Applications (Word, Excel, PowerPoint, etc).

Remuneration

• Salary: N200,000 gross monthly with additional sales bonuses.
• Tax and pension deductions will be applied.

Application Closing Date
6th July, 2026.

How to Apply
Interested and qualified candidates should send their CV to: lumiraadvisory@gmail.com using the Job Title as the subject of the email.

Note: Only candidates who reside in Abuja are invited to apply.