Customer Service Representative at DNP Group Limited

DNP Group is a premium pest control company in Abuja, Nigeria, Offering the best pest control services to our clients nationwide.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Gwarinpa, Abuja (FCT)
Employment Type: Full-time
Company: A Pest Control Company

Job Summary

• A Pest Control Company is looking for a friendly, proactive, and customer-focused Customer Service Representative to join our team.
• The ideal candidate will be responsible for handling customer inquiries, resolving complaints, scheduling service requests, and ensuring an excellent customer experience across all communication channels.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, WhatsApp, and social media.
• Handle customer complaints and provide appropriate solutions within agreed timelines.
• Schedule pest control appointments and coordinate with the operations team.
• Maintain accurate customer records and update the CRM/database.
• Follow up with customers after service delivery to ensure satisfaction.
• Process customer requests, quotations, and service bookings.
• Build and maintain positive relationships with clients while promoting the company’s services.

Requirements

• Minimum of HND/Bachelor’s degree in any discipline.
• 1–3 years of experience in customer service, call center, or a related role.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficiency in Microsoft Office Suite and basic computer applications.
• Ability to multitask, work under pressure, and maintain a positive attitude.
• Experience using CRM software is an added advantage.

Preferred Qualities:

• Strong customer service orientation.
• Excellent organizational and time management skills.
• Professional, reliable, and detail-oriented.
• Team player with a willingness to learn and grow.

Benefits

• Competitive salary.
• Supportive and collaborative work environment.
• Opportunities for professional development and career advancement.

Application Closing Date
23rd July, 2026.

How to Apply
Interested and qualified candidates should send their CV to: recruitment.dnpgroup@gmail.com using “Application – Customer Service Representative” as the subject of the mail.Interested candidates should submit their CV to withthe subject line

Note
Please include answers to the following screening questions in your application:

• Where is your current location in Abuja?
• How many years of customer service experience do you have?
• What is your expected monthly salary?
• Are you available to resume immediately?
• Are you proficient in Microsoft Word, Excel, Outlook, and customer communication tools such as Google workspace, Zoho, WhatsApp Business?
• Only shortlisted candidates will be contacted.