Sales Performance & Operations Manager (Real Estate) at Outsource Nigeria - Omni Channel

Outsource Nigeria is a full-service Human Resources agency, specializing in providing outsourced turnkey manpower solutions to growing companies. Our solutions include HR Services, Recruiting, Accounting, IT Support, Business Intelligence, Developers, and Operations, including management and field/phone / automated based resources. The core of Outsource Nigeria’s success is its people.

We are recruiting to fill the position below:

Job Title: Sales Performance & Operations Manager (Real Estate)

Location: Aviation Town, Ibeju-Lekki - Lagos
Employment Type: Full-time

Job Purpose

• The Sales Performance & Operations Manager is responsible for leading and optimizing the Company's entire commercial execution process from Marketing Qualified Lead (MQL) to customer allocation and after-sales engagement.
• The role ensures that sales operations are efficient, CRM compliance is maintained, customer experience standards are upheld, and revenue targets are consistently achieved through disciplined execution, coaching, and data-driven decision-making.

Responsibilities
Commercial Performance Leadership:

• Lead the Commercial Performance Office to achieve monthly and annual sales targets.
• Develop and execute commercial strategies that improve sales productivity and profitability.
• Build a high-performance, accountable, and customer-focused sales culture.
• Ensure all commercial activities align with the Company's Commercial Excellence Manual.

Sales Operations Management:

• Manage the complete commercial pipeline from lead generation to customer handover.
• Eliminate lead leakage across all sales stages.
• Monitor pipeline health and remove operational bottlenecks.
• Ensure compliance with Service Level Agreements (SLAs).
• Coordinate lead allocation and reassignment where necessary.

CRM Governance:

• Ensure 100% adoption of the CRM by all commercial personnel.
• Maintain CRM data accuracy and integrity.
• Monitor pipeline visibility and workflow automation.
• Conduct routine CRM audits.
• Enforce CRM policies and reporting standards.

Sales Performance Management:

• Track daily, weekly, and monthly KPIs.
• Conduct sales coaching and mentoring sessions.
• Develop performance improvement plans (PIPs).
• Recommend incentives based on measurable performance.
• Evaluate individual and team productivity.

Customer Experience:

• Ensure timely customer engagement.
• Monitor follow-up compliance.
• Improve inspection attendance.
• Resolve customer escalations.
• Drive customer satisfaction and referral generation.

Commercial Analytics:
Monitor and report:

• Revenue generation and Sales Productivity
• Conversion Rates across all levels of customer touchpoints
• Inspection Performance
• Lead Sources and Forecasting Accuracy
• Customer Satisfaction
• Provide weekly and monthly executive reports with strategic recommendations.

Cross-Functional Collaboration:
Collaborate closely with:

• Revenue Growth Strategist
• Business Growth Manager
• Senior Brand & Marketing Lead
• Commercial Business Analyst & Data Analyst
• Finance Department
• HR Corporate Services
• General Manager
• To improve commercial performance and customer experience.

KPIs

• Ensure 20% of total leads are converted to paying customers on a monthly basis
• Ensure prospects and overall Revenue generation increase by at least 20%
• Monthly increase in number of client subscriptions
• Sales Performance and timely allocation
• Weekly Lead Contact and Qualification Rate
• Inspection Booking Rate
• Inspection-to-Sale Conversion Rate

CRM:

• CRM Compliance ≥98%
• Data and Pipeline Accuracy
• Follow-up Compliance

Customer Experience:

• Customer Satisfaction ≥90%
• Immediate Client Complaint Resolution
• Customer Retention ≥90%

Operational Excellence:

• SLA Compliance ≥95%
• Reduction in Lead Leakage Rate
• Executive Report Timeliness

Key Deliverables:

• Monthly Revenue Target Achievement
• Excellent Commercial Dashboard and weekly presentation to executive Management
• Sales Forecast Report and presentation
• CRM Audit Report
• Weekly Commercial Performance Report
• Customer Experience Report
• Sales Productivity Analysis
• Conversion Improvement Plan

Qualifications

• Minimum requirements – MBA

Experience:

• 7–10 years in Sales Operations, Commercial Performance, or Sales Management.
• At least 5 years managing high-performing sales teams.
• Minimum of 5 years of experience using and coordinating enterprise CRM systems such as Freshsales, Salesforce, HubSpot, Zoho CRM, or Microsoft Dynamics

Salary & Benefit

• Salary: N600,000 per month. 
• HMO/Medical Insurance
• Career Growth Opportunities.

Application Closing Date
31st August, 2026. 

Method of Application
Interested and qualified candidates should send their CV to: jobs@outsourcenigeria.com using the Job Title as the subject of the email.

Note: Only qualified candidate should apply.