Vendor Onboarding Officer at DropX Delivery Services

DropX Africa is building an AI‑assisted last‑mile delivery network and marketplace (e-commerce infrastructure) in Lagos. Our unwavering commitment to innovation, quality, and excellence is reflected in every facet of our operations.

We are recruiting to fill the position below:

Job Title: Vendor Onboarding Officer

Location: Lagos 
Employment Type: Full-time (Hybrid to transition to On-site)
Reports To: Commercial & Growth Manager

Job Summary

• The Vendor Onboarding Officer will be responsible for identifying, recruiting, onboarding, and activating merchants/vendors onto the DropX Africa platform.
• The role ensures a seamless onboarding experience by managing vendor acquisition, documentation, verification, training, and post-onboarding support while maintaining high compliance and service standards.

Key Responsibilities

• Identify, recruit, and onboard new merchants/vendors onto the DropX Africa platform.
• Build and maintain strong relationships with prospective and existing vendors.
• Educate vendors on DropX Africa products, services, pricing, and operating procedures.
• Collect, verify, and maintain all onboarding documentation (CAC, TIN, business details, bank account information, valid identification, etc.).
• Coordinate vendor verification and activation in line with company policies.
• Conduct onboarding sessions and platform demonstrations for new vendors.
• Ensure vendors complete all required agreements and compliance documentation before activation.
• Provide first-level support to vendors during the onboarding process and resolve onboarding-related issues.
• Work closely with the Sales, Operations, Customer Experience, and Technology teams to ensure seamless vendor activation.
• Monitor onboarding performance metrics, activation rates, and turnaround times.
• Maintain accurate vendor records and prepare periodic onboarding reports.
• Follow up with newly onboarded vendors to encourage platform adoption and continuous engagement.
• Identify opportunities to improve the vendor onboarding experience and recommend process enhancements.

Key Performance Indicators (KPIs)

• Number of vendors onboarded monthly.
• Vendor activation rate.
• Average onboarding turnaround time.
• Vendor documentation accuracy and compliance.
• Vendor satisfaction during onboarding.
• 30-day vendor retention and platform adoption rate.

Requirements

• Bachelor's Degree or HND in Business Administration, Marketing, Logistics, Economics, or a related discipline.
• 2 - 4 years' experience in Vendor Onboarding, Merchant Acquisition, Business Development, Customer Success, Sales Operations, or Account Management.
• Experience within logistics, e-commerce, fintech, mobility, or technology startups is an added advantage.
• Excellent communication, negotiation, and relationship management skills.
• Strong organizational and documentation skills.
• Proficiency in Microsoft Office Suite and Google Workspace.
• Ability to manage multiple onboarding activities simultaneously in a fast-paced environment.

Key Competencies:

• Customer-centric mindset
• Relationship management
• Communication and presentation skills
• Attention to detail
• Problem-solving and analytical thinking
• Time management
• Collaboration and teamwork
• Integrity and professionalism.

Application Closing Date
31st July, 2026.

How to Apply
Interested and qualified candidates should send their CV to: dropx.hr@dropx.africa and copy: kola@dropx.africa using "Vendor Onboarding Officer" as the subject of the mail.