Team Lead, Payday Lending at First Bank of Nigeria Limited (FirstBank)

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Title: Team Lead, Payday Lending

Job Identification: 1803
Location: Lagos

Duties & Responsibilities
Portfolio Growth & Product Performance Management:

• Own and manage the payday lending portfolio for salary customers, driving growth, profitability, customer adoption, utilization, and revenue.
• Develop and execute business plans, monitor portfolio performance, evaluate trends, and implement initiatives that improve product penetration and business outcomes.

Digital Lending Product & Customer Journey Ownership:

• Oversee the end-to-end digital payday loan proposition, ensuring seamless customer access, efficient loan processing, and an excellent customer experience.
• Lead product lifecycle management, enhancements, channel optimization, system improvements, and customer adoption initiatives to maintain a competitive and customer-centric offering.

Risk, Governance & Compliance Oversight:

• Ensure portfolio quality and responsible lending through effective credit controls, risk management, regulatory compliance, operational governance, and adherence to internal policies.
• Manage audit observations, control issues, exceptions, and remediation activities while maintaining strong governance documentation.

Stakeholder, Operations & Technology Management:

• Collaborate with key stakeholders across Digital Banking, IT, Operations, Risk, Credit, Compliance, Legal, Audit, Marketing, and Customer Experience teams to deliver business objectives.
• Oversee technology performance, operational processes, issue resolution, automation initiatives, and system enhancements that support efficiency and scalability.

Business Intelligence, Reporting & Team Leadership:

• Drive data-led decision-making through analytics, portfolio insights, market intelligence, and competitor benchmarking.
• Prepare management reports, support business planning and budgeting, identify growth opportunities, and supervise, coach, and develop team members to ensure effective execution of payday lending objectives.

Job Requirements
Minimum Education:

• First Degree.
• Post graduate qualification in Business Administration and related certifications in Digital Product Management, Business & Data Analytics would be an advantage.

Experience:

• Minimum experience – 5 years of general banking experience.

Application Closing Date
31st July, 2026; 01:00 AM.

How to Apply
Interested and qualified candidates should:
Click here to apply online