Duty Manager at Apata & Ascott Limited

Posted on Mon 27th Jun, 2016 - hotnigerianjobs.com --- (0 comments)

Apata & Ascott Limited, is currently seeking to employ suitably qualified candidates to fill the position below:

Job Title: Duty Manager

Location: Lagos

Job Objective

Supporting existing management team in delivering successful operations, achieving the hotel objectives and improving profitability. Ensure the well being of all guests during their
time at the hotel, maintain a high level of host presence throughout and ensure the overall smooth running of the hotel at all times when on duty.

Job Responsibilities

To assume responsibility for the running of the Hotel in the absence of senior management
Overseeing delivery of consistent quality customer experiences in the hotel.
Control of all costs and stock to ensure hotel profitability
Responsible for high standards of health & safety, hygiene, customer service
Contributing to initiatives to develop business, improve staff skills and guest satisfaction
To assist with all departments in times of pressure where reasonably possible
To ensure that accommodation for arriving VIP’s and those staying is prepared to the agreed standard
To welcome and bid farewell to all visitors to the hotel in a warm and professional manner. Ensuring all guests receive prompt service and guidance accordingly.
To room all VIP and important guests personally assuring a very positive first impression
To liaise with guests and ensure a strong host presence at all times, passing relevant information onto staff especially specific requirements or arrangements
To perform duty management as detailed on the management rota.
To ensure that the standards of service in all areas meet the required levels
To deal with complaints quickly and efficiently and find suitable solutions to any problems that may arise, communicating issues the MD and colleagues in a constructive and clear manner
To coordinate guests and staff during an emergency and have good knowledge of fire procedures
To be aware of and promote all services offered in the Hotel
To ensure guests wishes are met if not exceeded so far as is reasonably possible
To ensure that all staff address guests by their correct name and title
To make sure that Company policy and the Vision are followed at all times

Requirements

Minimum of 2 years experience as a Duty Manager or equivalent iin an hotel.
A Bachelors degree or Higher Diploma in Hospitality or other related discipline.

Application Closing Date
1st July, 2016.

How to Apply
Interested and qualified candidates should send their resume to: [email protected]

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