Hotel Operations Managers at Apata & Ascott Limited

Posted on Thu 02nd Jun, 2016 - hotnigerianjobs.com --- (1 comments)

Apata & Ascott Limited, is currently seeking to employ suitably qualified candidates to fill the position below:

Job Title: Hotel Operations Manager

Location: Lagos

Job Description

A smart and articulate Business Development Officer with adequate knowledge of trends and business acumen in Nigeria's hospitality sector.

Duties and Responsibilities

Support and work with all Head of Departments in all aspects of running this hotel.
Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
Conduct regular operations team meeting with all HOD daily/weekly to discuss routine operational matters, sales targets, Guests feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/RGM.
Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant/GRM guidance to be taken wherever required.
Monitor the purchase/indent/requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors/suppliers etc).
Inspect stores (F & B / Kitchen) to check the stock in hand (quality, per stock leve expiry etc) with the F & B Manager & Chef.
Dealing with Suppliers/Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter.
Inspecting all departments for SOP implementation.
Inspecting all departments with their respective Manager's for cleanliness, ambienc service readiness, staff grooming & hospitality culture.
Monitor the co-ordination between all departments for smooth & efficient operation
Assessing and reviewing customer satisfaction and service recovery process.
Meet all dept. heads to review & train the staff to upkeep the human capital.
Identifying staff learning needs and assisting with development
Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
Conduct weekly meeting with marketing people for enquiry and follow up to gro the business.
Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.
Be available on call 24 hours a day to resolve any urgent problems or emergencies.
Responsible for the overall management of the operation of the hotel.
Any other duties assigned.

Competence Requirements
Core Skills:

Understands customer needs
Communication
Team motivation
Understands hotel financial performance
Ability to track and measure staff performance
Ability to create a positive environment
Delegation skills
Enforcing standards and procedures
PC/personal productivity tools - Words for windows, Excel, and PowerPoint

Generic Skills:

Analytical thinking
Creativity/Innovation
Resilience
Integrity
Pro-activity
Ability to work under pressure

Qualification

Three (3) years experience as an operations manager or similar position preferably in a 2 to 4 Star Hotel.

Application Closing Date
16th June, 2016.

Interview and Assessment Date
6th June, 2016.

How to Apply
Interested and qualified candidates should send their CV's to: [email protected]

Note: Interview and assessment starts June 6, 2016.

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Comments (1)

No. 1

Posted on Sat 11th Jun, 2016 10:23:31 GMT by omosanya kehinde

I'm omosanya kehinde
am very much interested in your job advertised

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