Standard Chartered Bank HR Relationship Manager, Consumer Banking – West Africa (Nigeria based)

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.
 
We are recruiting for the position of:

Job Title: HR Relationship Manager, Consumer Banking – West Africa (Nigeria based)

Job ID: 347911
Job Function: Human Resources

Job Description

• The role holder is responsible for driving bottom-line business performance through creating an effective, efficient organisation where maximising engaging employees is at the heart of every interaction
• Act as a catalyst, stimulating high engagement through great manager behaviours – including appropriate configuration of people product and processes - which ensure employee needs are satisfied and managers and employees are playing to their strengths
• Live the commitments of our Here for good brand promise, acting as a role-model for others. Relentlessly focus our people on the Bank’s values and the behaviours associated with upholding them
• The primary areas of responsibility include Consumer Banking and the geographical responsibilities would extend (countries - Nigeria, Ghana, Sierra Leone, Cameroon, Cote d'ivoire, Gambia)The role holder would be expected to implement a Strategic People Agenda (SPA) for their areas of responsibility

Key Roles & Responsibilities

• Proactively form credible relationships to influence and make a difference to the people agendas and to the people within Consumer Bank
• Proactively coach leadership teams/Mancos within their area of responsibility both as a team and as individuals to drive business performance through high engagement
• Support line managers in configuring and deploying Group people policies, products and processes to drive engagement thereby driving business performance
• Ensure a robust talent pipeline to meet the future needs of the functions through managers identifying developing and appropriately stretching talent at every level
• Support the continuous review of the Consumung Banking (CB) operating model for alignment to the business strategy using all available data to assess effectiveness and demonstrate proactivity in surfacing and securing resolution to points of misalignment
• Collaborate with Business and Country HR colleagues on all products: bi-annual performance reviews, engagement surveys & Talent Mgt to agree stakeholder engagement, drive functional strategies, processes and messages at the Country level.
• Collaborate with colleagues across HR (including specialists and HR Shared Servuce Centre) to ensure continuous improvement in the function
• Support the continuous review of the CB operating model for its cost efficiency and demonstrate proactively in surfacing and securing improvements

Qualifications & Skills

• Experience of being an HR Relationship Manager at a country level with a multi-national organisation
• Understanding of Consumer Banking including key products, key roles, Operating Model and Strategic Agenda
• Ability to understand financials (e.g. interpreting financial statements, budgeting, project accounting)
• Ability to implement a Strategic People Agenda
• Understanding of the various HR products and how to implement them within a country/region (e.g. engagement, performance management) to address business issues
• Understanding and practical experience of managing Employee Relations activities e.g., managing redundancies, grievances & disciplinary process and external litigation.

Skills

• Uses knowledge, communication and relationship skills to positively influence key business decisions
• Forms effective relationships with key Stakeholders
• Ability to stand up for what is right, in the face of adversity
• Excellent communication : clear oral and written skills; effective questioning and active listening
• Strong facilitation & coaching skills

Behaviours

• Strong work orientation, taking ownership to deliver on time every time.
• Embraces the Matrix
• Assertive, tenacious and willing to challenge when required
• Proactive, takes the initiative and effectively deals with resistance
• Trusted, credible partner
• “Role models” the values and demonstrates a strong moral compass in all decision making
• Highly driven and inquisitive setting stretching goals for self and continually pushing for results
• Ability to sell ideas, flexing approach for different audiences
• Strong team orientation, working effectively in virtual International teams
• Enjoys challenges and strives to Continuously Improve the Way we Work

Application Closing Date
18th February, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply online

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