British Council in Nigeria Recruits Exams Assistant

The British Council is the UK’s international organisation for educational opportunities and cultural relations. We work in over 100 countries worldwide to build engagement and trust for the UK through the exchange of knowledge and ideas between people.

The British Council is looking for a suitably qualified and experienced individual to fill the post of Lagos Exams Assistant.

Job Title: Exams Assistant

• As Examinations Assistant post holders will be line managed by the IELTS Administrator for Lagos.
• Reliability: to ensure examinations are delivered securely according to board requirements
• Quality: to deliver a high standard of customer service to our customers, schools and exams candidates. Performance is measured by our own Exams Quality Standards and the inspection visits from Cambridge International Exams and other examination boards.
• Finance: all British Council standards for managing finances are met with relation to managing Purchase Orders, reconciling income, managing contracts and procurement.

• Complaints, comments and feedback are dealt with in accordance with corporate policy and the Exams Quality Standards.
• All service registration procedures (e.g. Exams, Certification and other programme registration) are fully understood and implemented to agreed standards.

Other Duties

• To assist with market testing of venues and other suppliers.
• Assisting with data collection for marketing purposes.
• To regularly attend staff meetings to both gain and impart knowledge about our customers, products and services
• To assist with any other duty examinations management deem necessary.

Key relationships:
Internal: Lagos Exams Team, Country Exams Manager, Deputy Country Exams Manager
External: Venue Staff, IELTS Examiners, enquirers, examinations candidates, IELTS Examiners, venue suppliers.

Other important features or requirements of the job
(e.g. travel, unsocial/evening hours, restrictions on employment etc)

IELTS tests are usually held on Saturdays and Sundays and some early evenings. Professional and vocational examinations are also occasionally held on Saturdays. Rostered working on Saturdays, Sundays and some evenings is required. Travel to administer/monitor IELTS tests in centres outside of Lagos is required. Test deadlines are absolute; therefore, out of office hours working may be required to meet these deadlines.

Remuneration: N1,707,438.00 gross annually. This includes allowances.

Qualifications/Experience

• Completed secondary education to ‘A’ level standard or equivalent.
• University degree in any subject.
• BTEC Examinations Administration Level 1.
• Dealing with customers and enquiries in a service environment and providing service within quality standards.
• Working quickly and accurately to tight deadlines. Experience of administering examinations.
• Experience of managing/supervising a group of people to achieve a specific purpose.

Application Closing Date
2nd May, 2013

How To Apply
Interested and qualified candidates should Click here to download and complete the application form. Completed application forms should be submitted to: [email protected] .

Note: Only applications received on the British Council application form will be considered and only short-listed candidates will be contacted.
Click here for more details on job