Data Analytics Associate at CornerStone Staffing

Posted on Wed 03rd Jan, 2018 - hotnigerianjobs.com --- (0 comments)

CornerStone Staffing - Our Client, a big player in the FMCG Industry, is looking to recruit candidates for the position below:

Job Title: Data Analytics Associate

Location: Nigeria

Job Description

This role is will manage all facets of customer experience data – from web analytics to voice of customer data.
The incumbent will identify business problems and customer pain points, formulate hypotheses, develop analytic plans, conduct the analysis, synthesize conclusions into actionable solutions, and help implement recommendations for customer experience programs.

Responsibilities

Develop actionable insights from multiple data sources
Quantify the impact of programs and campaigns through reporting and analysis
Oversee analytics for all channels and voice of customer programs (e.g., NPS, etc.)
Partner with key stakeholders to provide data-driven insights to inform business and CXP decisions
Lead the development and execution of a periodic reporting framework in collaboration with other team members
Conduct relevant customer behavior analysis, competitive analysis and industry research
Derive insights from data to suggest, create, and execute tests that drive improvements to conversion rates and customer satisfaction scores
Create holistic dashboards by pulling data from different data sources
Provide expertise and guidance to business on:
- Segmentation
- Campaign analysis, analysis of performance, benchmarking
- Propensity-to-buy and response modelling
- Attribution models and reporting
- Understand relevant technology applications.

Education and Experience

Bachelor’s Degree in Economics, Statistics, Engineering, or other related discipline.
3 - 5 years of related professional hands-on experience working with data/analytics dashboards
Experience with at least one key analytics tools to develop actionable insights from multiple data sources (e.g., R, Revolution R, SAS, SPSS, MATLAB, MicroStrategy, Tableau)
Experience with SQL is a plus
Knowledgeable of statistical analysis, quantitative analytics, forecasting/predictive analytics, and multivariate testing (A/B testing)
Capable of explaining complex analytical methodologies and concepts in non-technical language.

Skills and Competencies:

Ability to hold self and others accountable to meet commitments, consistently delivering results within required timelines and expectations.
Detail-oriented and strong team player with excellent interpersonal, listening, and oral communication skills
Ability to work with limited supervision and proactively identify areas of opportunity and focus based on business need/impact.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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