Operation Support Manager at eRecruiter Nigeria Limited

Posted on Fri 26th Jan, 2018 - hotnigerianjobs.com --- (0 comments)

eRecruiter Nigeria Limited - Our client is a Nigerian eCommerce brand. They specialize in online sales of a wide variety of designer fashion items and accessories to customers. Due to expansion, they currently have an opening for the position below:

Job Title: Operation Support Manager

Location: Lagos

Job Profile

This person will be responsible for assisting the with the smooth running of the end-to-end online operations and ensuring financial targets are achieved.

Key Responsibilities

Achieve financial objectives of the online operations.
Ensure customer orders are fulfilled within the acceptable time limit with the right quantity & quality.
Work with marketing to ensure adequate traffic to the website and orders generated.
Analyze sales figures and forecast future sales volumes to maximize profits.
Identify fast-moving, slow-moving merchandise.
Identify fashion trends and recommend to buyers.
Ensure the Telesales team are working at optimal capacity and delivering on target conversion.
Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
Maintain online teams by assisting with recruiting, selecting, orienting and training employees.
Identify current and future customer requirements.
Assist with pricing policies by reviewing merchandising activities, determining additional needed sales promotion; authorizing clearance sales; studying trends.
Approve or disapprove item description and images before going online.
Identify & Manage logistics Partners to ensure our COD Operations is as fast and smooth as it should be.
Liaise with other teams to ensure smooth running of the online operations.
Monitor competitors online to identify impact of services and pricing on operations.
Manage and motivate team to increase sales and ensure efficiency.
Respond to customer complaints and comments.
Develop solutions to enable customers easily choose & pair items.

Key Requirements

Over 3 yrs Online Retail Experience Preferred.
B.Sc or Over.
Strong Financial Acumen.
5-7 Years business operational experience.
Strong Sense for Fashion Retail & Trends.
Excellent People & Negotiation Skills.
Customer Focus.
Market Knowledge.
Fashion Merchandising.
Result Driven.
COD Operational Experience.
Organized with Strong Attention to Detail.
Good Coaching & Communication Skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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