Client Relationship & Social Media Officer at Blue Mahogany Limited

Blue Mahogany are bespoke interior designers based in Nigeria, dreaming, creating and implementing beautiful environments to help discerning clients enjoy all their spaces.

Our clients are our muse. Every interior we design is inspired and informed by the unique individuals and businesses we work with. Our passion is creating spaces you love and which speak volumes about who you are.

Blue Mahogany Limited is recruiting to fill the position of:

Job Title: Client Relationship & Social Media Officer
Job Code: DSI/CRSM/002

Location: Lagos, Nigeria

Job Summary
This role is responsible for improving the overall client experience by acting as the link between the client and the organisation. The role is also responsible for business development in the form of generating repeat business from customers.
Key Result Areas (KRAs)

The key result area(s) of this role are:
Revenue Growth

• Resolving service or product problems by addressing client complaints
• Manage customer arrivals to maximize relationship building opportunities
• Attract potential clients by answering service / product enquiries.
• Plan and execute client appreciation events, seasonal events and client gift distribution.
• Manage the handover process upon project completion.
• Provide post project completion services in form of follow up discussions with clients to measure satisfaction

Client Experience

• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
• Proactive and responsive to clients and prospective clients.
• Deliver an outstanding sales process, sales support and after sales support to clients.
• Offer assistance and explanation when difficulties arise and ensure that satisfactory solutions are obtained for both the customer and Blue Mahogany.
• Proactively develop and improve processes to improve efficiency and effectiveness of service provided to clients.
• Identify, build and maintain client, consultant and agent business relationships and network.

Administration

• Preparation of weekly service or product reports from analysis of client feedback information.
• Maintaining client records by updating client information database.

Social Media

• Develop and implement Blue Mahogany’s social media strategy, develop online brand awareness, generate traffic to online platform and grow sales of the business through the online space.
• Develop an online content strategy.
• Develop and implement traffic conversion strategy.
• Manage social media marketing campaigns and day-to-day activities.
• Monitor, listen and respond to users in a cordial and positively social manner.
• Create and maintain an online blog and expand community of readers.
• Become an advocate for the organisation in social media spaces, engaging in dialogues and answering questions were necessary.

The Person

• Minimum academic qualification of a Higher National Diploma (HND) or Bachelor’s degree in mass communication, business administration, digital marketing or any relevant or related field.
• A minimum of 3 years related work experience.
• Excellent communication and interpersonal skills.

Application Closing Date
July 29th 2014

Method of Application
Interested applicants should please send their CV to: [email protected] with the job title and corresponding code as the subject of the email.