Consultant - Front Desk Officer at the Achieving Health Nigeria Initiative (AHNi)

Achieving Health Nigeria Initiative (AHNi) is a non-profit organization that promotes socio-economic development by supporting global health and economic initiatives in Nigeria. AHNi currently has its headquarters in Abuja, Nigeria.

We are recruiting to fill the position below:

Job Title: Consultant - Front Desk Officer

Location: OSS Jalingo, Taraba
Employment Type: Contract
Project: Global Fund
Required services: Consultancy to Provide Key Population Services
Duration: 27 Days with Possibility of extension
Commencement Date: 25th Nov, 2021
Proposed Dates: Between 25th Nov - 31st Dec, 2021 (excluding Public Holidays)
Supervisor: STO - KP / CBO

Background

• Achieving Health Nigeria Initiative (AHNi) is a sub-recipient to FHI 360 on the “National Aligned HIV/AIDS Initiative (NAHI) project. Under this arrangement, AHNi has a mandate to support the provision of both facility-based and community-based comprehensive HIV services to the key population (KP) community in Taraba state.
• This support includes the provision of integrated community-based one stop shop clinics (OSS) and key population friendly health services (KPFHS) through faith-based, private, and public health facilities.
• The OSS clinic model is a type of community-based differentiated ART service delivery model for KP.
• The KPFHF is aimed at sustainability and ownership of KP care through provision of ART services to KP in a conventional healthcare setting.
• The OSS will have full continuum of staff (Front Desk Officer, clinical officer, Pharmacist, Triage Nurse, Laboratory Scientist, Psychologist and Adherence counselor, Data entry clerk, case managers, janitor, and security personnel).
• The OSS will be a Safe haven to members of the key populations community as it will provide non-biased, non-stigmatizing and nonjudgmental friendly services to the designated populations. 
• The OSS will be opened to members of the KP community for all 5 working days of the week from 8:00am to 5:00pm on daily basis.
• However, there will be context specific service provision utilizing extended hours of service provision to address the need of clients who may not be disposed to visit the OSS during working hours or working days as arrangements can be made to visit at weekends based on discussions with the service providers at the facility.

Objectives
The specific objectives of the KP intervention include:

• To create a supportive environment for key populations and foster community empowerment by providing a venue for relaxation, recreation, peer support, income generation and other activities to address underlying social factors such as SGBV and social marginalization.
• To provide health education and promote safer behaviors (including safer sex and safe injection) to reduce the risk of acquiring or transmitting HIV and STIs.
• To provide an integrated package of HIV/STI/RH services tailored to the needs of the KP clients through ‘friendly’ service providers who are sensitized and trained to serve KP.
• To serve as a distribution point for condoms, lubricants and needles/syringes and other key commodities to reduce HIV transmission.
• To build the capacity of KP CBOs to implement comprehensive HIV prevention and health promotion interventions.

Basic Function

• He/she is the first point of contact with the KPs or any other person entering the OSS.
• He/She must be a KP community member.

Specific Deliverables are:

• Greet all the entrant into the OSS.
• Register clients according to established protocols.
• Assist Clients to complete all necessary forms and documentation.
• Ensure Clients information is accurate.
• Inform Clients of medical office procedures and policy.
• In liaison with the record unit maintain and manage client records
• Move Clients through appointments as scheduled.
• Answer incoming calls and deal with inquiries.
• Transfer calls as required.
• Schedule Clients appointments
• Deal with incoming and outgoing post
• Complete other clerical duties as assigned.
• Maintain stock of forms and office supplies.
• Ensure reception area is well maintained, neat and clean.
• Safeguard Client’s privacy and confidentiality

Qualifications

• B.Sc / ND / HND in Administrations / Secretarial studies.
• 3 - 5 cognate experience in a similar or related field.

Application Closing Date
Saturday, 20th November, 2021.

Method of Application
Interested and qualified candidates should send their Resume and Applications to: [email protected] using the Job Title as the subject of the mail.

Note: Members of key populations are strongly advised to apply.