Retail Store Manager at Dreamworks Integrated System Limited

DreamWorks is a leading Sales and distribution of Computing, ICT, and Lifestyle products (Home & Office Electronic Appliances) with a presence across Nigeria and Abroad. We have huge successes in physical expansion strategically located in the heart of Lagos Mainland & Island and other Regional Offices outside Lagos.

We are recruiting to fill the position below:

Job Title: Retail Store Manager

Location: Lagos
Employment Type: Full-time

Job Description

• This role takes ownership of the assigned retail branch within the organization to ensure exceptional customer service, a proactive sales environment, and a profitable operation that focuses on expanding existing relationships, developing new business within the local market, and increasing total market share.
• Will also ensure that company standards and procedures are followed and always maintained.

Job Functions / Responsibilities

• Take ownership of the sales and revenue targets for the assigned branch.
• Take ownership of administrative, operational, and financial procedures and policies. required for efficient day-to-day operations at the branch.
• Enforce and drive company policies and procedures.
• Responsible for coordinating the opening and closing procedures at the entrusted branch.
• Develop and lead sales, marketing, and business development for an entrusted branch.
• Articulate corporate mission and business goals within the store.
• Follow up to ensure proper execution of company initiatives and provide feedback to Sales Manager, as needed.
• Partner with sales team to build on business opportunities and achieve Company standards/goals; sales, store audits and profitability.
• Ensure accountability of staff in building a repeat customer base by providing all customers with unparalleled spirited service.
• Effectively manage customer complaints in a timely and effective way.
• Clearly communicate to staff all marketing and sales promotions.
• Evaluate product performance, pricing, sell through, and inventory levels.
• Communicate to the Sales manager what is driving sales results and discuss any issues/priorities, in order to develop strategies to maximize business.
• Ensure there are weekly visual presentation action plans.
• Maintain corporate visual merchandising directives and standards for sales floor and back room; continually review standards to ensure clear and consistent execution.
• Direct and monitor preparation and execution of store inventory counts and follow up on results.
• Analyze store level reports and create action plans to improve results.
• Direct the training and development of store management. Ensure that all Employees are properly oriented into the Company and trained in their role.
• Responsible for maintaining and building existing business relationships.
• Manage debtor's accounts at the branch and collect outstanding amounts from corporate customers.
• Ensure daily sales reporting is done accurately and communicated timeously.
• Identify and communicate, stock and branch-specific requirements.
• Responsible for conducting daily, weekly, and monthly stock takes and reports.
• Ensure that all stock-on-hand reports are accurate and always kept current, bin cards vs pastel count vs physical count must match.
• Resolve stock discrepancies when they arise within the specified time.
• Communicate and resolve customer claims and complaints in an efficient and professional manner, escalation to top management is always required.
• Communicate staff requirements and shortfalls.
• Assist with daily staff and shift planning.
• Maintain monthly attendance at respective branch
• Act on unsatisfactory performance and behavior from direct subordinates and involve top management in all disciplinary actions and procedures.
• Any other duty as required by the line manager in line with the post.

Requirements / Qualifications

• Degree or Diploma in Business or related fields.
• A minimum of 5 years of experience in the retail industry, and experience in ICT industry is an advantage.
• 2 years of experience in holding management positions in the retail industry.
• Demonstrate leadership, team building, and management skills.
• Proven sales and business development skills.
• Demonstrated ability to develop and manage income and expenses within an area of accountability.
• Demonstrated ability to train employees in customer service, sales, operations, and product knowledge.
• Considerable knowledge within the retail industry.
• Demonstrate analytical and problem-solving attributes.
• Computer proficiency in MS Word and MS Excel.
• Attention to detail.
• Demonstrate customer service and customer satisfaction commitment.
• Goal and target orientated.
• Ability to make decisions independently.

Competency and Skill Requirements
Technical Skills:

• Strong understanding of the ICT industry.
• Proficiency in Microsoft Office and retail management software
• Analytical mind and familiarity with data analysis principles
• Astute business acumen.

Soft Skills:

• Proactivity and self-direction
• Strong written and oral communication.
• Strong organization and attention to details.
• Interpersonal skills
• Excellent organizing and leadership skills
• Commercial awareness
• Ability to navigate stressful situations

Attitude:

• Must be willing to take initiative, work autonomously, and tackle complex situations.
• Ability to work well under pressure
• Able to use discretionary judgment and make solid decisions.
• Must have exceptional time management and organizational skills including the ability to meet external and internal deadlines

Salary
Very attractive plus other benefits.

Application Closing Date
20th March, 2023.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be shortlisted.