Customer Service Personnel at Dangote Cement Plc (DCP)

Dangote Cement Plc (DCP) is the biggest quoted company in West Africa and the only Nigerian company listed among Forbes Global 2000 companies. The company currently has several cement production plants in Nigeria in addition to presence in 13 African countries.

To consolidate its current strategic expansion drive and as part of our growing vision, Dangote Cement Plc is seeking to recruit candidates for the position below:

Job Title: Customer Service Personnel

Ref:CSP/01
Location: Nigeria

Responsibilities

• Our successful candidates will interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Would also:

• Attract potential customers by answering product and service questions; suggesting information about other products and services.
• Open customer accounts by recording account information.
• Maintain DCP customer records by updating account information.
• Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment following up to ensure resolution.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Prepare product or service reports by collecting and analyzing customer information.
• Contribute to team effort by accomplishing related results as needed.
• Daily update of information on the website
• Be responsible for attending the live chat on the website

Person Specifications

• Bachelors degree in Mass communication, Business Administration or relevant discipline.
• Minimum of (2) years relevant work experience, with at least two (2) years as a call center agent role and must master English and understand Yoruba, Hausa & lgbo.
• Proficiency in the use of Basic MS Office support tools and application.
• Customer service orientation, product knowledge, quality focus, problem solving, documentation organization, listening, answering/calling, conflict resolution, Information analysis, multi4asking, and computer literacy.
• Market dynamics and business culture

Application Closing Date
16th April, 2015.

Method of Application
Interested and qualified candidates should send their applications using the following MS EXCEL format below, indicating position applied for as the subject to: [email protected]

Sample
Surname| Other Names| Date of Birth| State of Origin| Gsm No| Email add.| Institution attended| Discipline| Qualification| Professional Qualification| Years of Experience| Current Employer| Position Applied For|

Example
Buhari| Jonathan Emeka| Male| 2-4-1981| Imo State| 08033123456| [email protected]|Delta state University| Civil Engineering| B.Eng/B.Sc/HND| COREN/CIPM/NIM|5 years| ABC Ventures| Customer Service/Civil Eng.

Note: Only shortlisted candidates will be contacted.