Customer Service Representatives at Diamond Enterprise Network

Diamond Enterprise African Network - The Enterprise African Network is a key instrument in the AU's strategy to boost growth and jobs. Bringing together close to 600 business support organizations from more than 50 countries, we help small companies seize the unparalleled business opportunities in the AU Single Market.

Our member organization include chambers of commerce and industry, technology centres, research institutes and development agencies. Most of them have been supporting local businesses for a long time. They know their clients' strengths and needs - and they know Africa.

As members of the Enterprise Africa Network they are linked up through powerful databases, sharing their knowledge and sourcing technologies and business partners across all Network countries. But they are also closely linked with the African Commission, which enables them to keep abreast of AU policies and to feed small companies' views on them back to Brussels.

We are recruiting to fill the position of:

Job Title: Customer Service Representative

Location: Lagos

Job Description

• The Receptionist is responsible for providing secretarial, clerical and administrative support in order to ensure that municipal services are provided in an effective and efficient manner.
• The Receptionist reports to the Executive Director and is responsible for providing office and clerical services. Failure to provide these services in an efficient and effective manner will result in disruptions in the provision of services.

Job Responsibilities

• Serves customers by providing product and service information; resolving product and service problems.

Job Duties

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Qualification

• First Degree in the Social Sciences or any related field.
• Post Graduate qualification(s) in Human Capital Management or Business Administration would be an added advantage.
• Four years' experience in a Human Resource Management Function.

Skills:

• Basic business operations knowledge.
• Good Information Technology skills.
• Personnel, welfare and administration capabilities.
• Branding, organisational positioning and promotions.
• Interpersonal skills.
• Good oral and written communication.
• Customer service and/or client relations.
• Emotional intelligence.

Application Closing Date
30th May, 2015.

Method of Application
Interested and qualified candidates should forward their CV's to: [email protected]