Account Managers/Customer Relationship Officers (Ladies) at Cobranet Limited (4 Positions)

Cobranet Limited was incorporated in 2003 and began its operations to provide the Nigerian Market with a reliable Internet Service and meet the requirements of the market, positioning itself as a leader in providing Internet Solutions and as a provider of choice.

The company was founded and is managed by a group of professionals whose collective business backgrounds include managing diversified business such as Banking/Industry/and Internet Services in Nigeria as well as other countries internationally.

We are recruiting to fill the position of:

Job Title: Account Manager/Customer Relationship Officers (Ladies)

Location: Lagos
Specialization: Client Servicing
Slot: 4

Duties and Responsibilities

• Provide optimum customer service as required to maintain and enhance existing business, resulting in repeat business, and preventing cancellations, improve the overall customer relationship, delivering reliable administrative support and customer service.
• Schedule and conduct status meetings with appropriate development resources and customers. Provide proper refund and compensation to customers on time.
• Maintain complete and accurate customer correspondence data. Assist sales team in business acquisitions, planning, retention and management. Managing client relationships to build a reputation for excellent service. Develop and update client related reports.
• Assist in making major business decisions,
• Identify and reports on continuing problems in an effort to minimize future negative customer impact. May proactively contact customers to determine and resolve issues when required.
• Manage customer arrivals to maximize relationship building opportunities.
• Run periodic customer satisfaction surveys.

Qualifications & experience

• B.Sc/HND in any related field or equivalent 3+ years' customer service experience dealing with the public, preferably in a professional customer environment Customer focused. Stays calm under stress.
• Tactful, courteous, and possess the ability to motivate others.
• Active listener, articulate, and adaptable.
• Ability to listen while accessing screens end information, speaking to customer while processing resolution.
• Ability to maintain effective associate and customer relations contributing to an environment conducive to high morale and productivity.
• Ability to function in a multi task environment. 3+ years PC experience using electronic messaging systems, oft on productivity software (such as word processing and Microsoft Outlook) and Internet.

Skills and Specifications

• Fluency in English; excellent oral communications kills, interpersonal skills and superb listening skills,
• Knowledge of sales and relationship building process; Prior experience in end to end sales process an advantage.
• Must be able to work accurately, wider pressure, tamest strict deadlines.

Application Closing Date
2nd June, 2015.

How to Apply
Interested and qualified candidates should send their applications to: [email protected]