Regional Manager, Africa - US Premium Partners at Quacquarelli Symonds (QS)

Quacquarelli Symonds (QS) is the world’s leading provider of services, analytics, insights, and intelligence to the global higher education sector - supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions. We publish highly visible and influential rankings of international universities, including the QS World University Rankings® which reaches a global audience of hundreds of millions of people.

We are recruiting to fill the position below:

Job Title: Regional Manager, Africa - US Premium Partners

Location: Nigeria
Employment Type: Full-time

The Role

• The role will focus on supporting agents, students and parents seeking to work with the QS expert enrolment managers to support their study abroad journey to selected QS’ US Partners.
• The role requires being equally comfortable working with agents, students, parents and a wide range of QS team members.

Role Responsibilities
B2B:

• Working with qualified recruitment partners to provide expert guidance and counselling support
• Supporting QS online or offline events in the region
• Proactively source high quality education agency partners across Africa to become QS higher education partners in the region, focusing on US Premium Partners
• Proactively source, onboard, and train high school, language schools, college counsellors, and other local education partners, focusing on US Premium Partners
• Identify select highly qualified and professional educational agencies to explore deeper partnership opportunities with QS
• Work across our global team to provide best practices, training and destination specific knowledge
• Deliver in-person and online presentations for students, parents, recruitment partners, and counsellors
• Ensure terms of contracts are clearly defined and adhered to
• Work across teams to respond to program and school inquiries as well as requests from our B2B and school partners
• Maintain up-to-date records of program requirements, scholarships, and deadlines with the QS regional admission teams

B2C:

• Supporting QS online or offline events in the region
• Deliver in-person and online presentations for students and parents, to inspire students in curating their college aspirations
• Counsel prospective students through their university enrolment journey
• Promote the merits of applying to universities via the QS platform, as well as the other benefits it brings
• Work closely with regional leaders and colleagues to identify and stay on top of industry trends and new students’ opportunities
• Respond to inbound inquiries from students and parents
• Nurture and keep track of assigned student leads and report their progress to regional leaders
• Collaborate with admissions and regional team members to assist the assigned students in all key stages of their enrolment journey – university search, application management, document submission, offer acceptances, visa processing and pre-departure prep
• Stay up-to-date with university destination, programmes, entry requirements and any other knowledge required to champion student servicing and conversion

Key Skills and Experience
Demonstrated knowledge and experience:

• Experience in international higher education space sales and customer service
• Expertise in institutions, admissions requirements, and visa processes for USA
• Understanding of working with an educational agency and/or international institutions as a representative is a plus
• Familiarity of dealing with direct student inquires
• Experience delivering high levels of customer service to B2B partners and families
• Knowledge of the international education industry, local high school networks, local universities, and education agents in your territory

Technical skills and qualifications:

• Working knowledge of spreadsheets, Microsoft Word, PowerPoint and Outlook
• Experience working with a CRM (Hubspot, Salesforce, etc.)
• Ability to work across cultures and languages
• Advanced English skills are a must

Behavioural competencies:

• Strong presentation and public speaking skills
• Exceptional interpersonal, verbal and written communication skills
• Strong problem-solving skills with the ability to handle objections
• Ability to thrive in a collaborative environment
• Aptitude for prioritizing tasks with a high attention to detail to ensure information accuracy
• Strong organisation and project management skills
• Ability to understand critical issues and bring appropriate resolution to complex issues.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online